We routinely publish information about the organisation, our spending, our priorities, our decisions, our policies and procedures, lists and registers, and about our services. This guide to information is designed to help you find information without the need to submit a request for information under the Freedom of Information Act 2000.
This guide to information is based on the Information Commissioner’s model publication scheme guidance for Non-Departmental Public Bodies and other public authorities.
Information is listed according to the following classes:
- Who we are and what we do
- What we spend and how we spend it
- What are out priorities and how are we doing
- How we make decisions
- Policies and procedures
- Lists and registers
- Services we offer
Who we are and what we do
(Organisational information, structures, locations, legal governance)
- Our core function
- Organisational Structure
- How to contact us
- How to get to our Office
- Legislation: Public Services Ombudsman for Wales Act
- Legislation: Local Government Act
- Management Team members
- Protocols
What we spend and how we spend it
(Financial information relating to projected and actual income and expenditure, tendering, procurement, contracts and financial audit)
- Our annual accounts
- Management Team expenses [available on request]
- Our pay scales
- Procurement and tendering procedures
- Contracts Register [contractors with value – available on request]
What are our priorities and how are we doing
(Strategies and plans, performance information, inspections and reviews)
How we make decisions
(Decision making processes and records of decisions)
- Complaints Handling Process (service providers)
- Complaints Handling Process (Code of Conduct )
- Managing Customer Contact Policy
- Delegation scheme
- Public consultations
- Terms of reference for Management Team
- Terms of reference for Advisory Panel
- Terms of reference for Audit & Risk Assurance Committee
- Minutes of the Management Team [available on request]
- Minutes of the Advisory Panel[available on request]
- Minutes of the Audit & Risk Assurance Committee [available on request]
Policies and procedures
Current written protocols, policies and procedures for delivering our function and responsibilities
Lists and registers
(Information held in registers required by Law and other lists and registers)
- Fixed Asset Register [available on request]
- Register of gifts and hospitality [photocopy available on request]
- Register of Interests for Management Team [photocopy available on request]
Services we offer
(Advice and guidance, booklets and leaflets, transactions and media releases)
- How to complain leaflets
- Factsheets
- Our Findings – summaries of reports issued under the Public Services Ombudsman (Wales) Act 2005 and section 69(4) of the Local Government Act 2000 – for summaries from April 2021 onwards
- The Ombudsman’s casebook – summaries of reports issued under the Public Services Ombudsman (Wales) Act 2005 – for summaries before April 2021
- The Ombudsman’s code of conduct casebook – summaries of reports issued under section 69(4) of the Local Government Act 2000 – for summaries before April 2021
- Public interest reports
- Thematic Reports
- Guidance documents
Information not listed above
If the information you are seeking is not listed above, you can submit a request for information under the Freedom of Information Act 2000. Read about how you can request information about our work.