Public Services Ombudsman for Wales

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We have legal powers to look into complaints about public services and independent care providers in Wales. We also investigate complaints that local government councillors have breached their authority’s code of conduct. We are independent of all government bodies and our service is impartial and free of charge.

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Nosocomial COVID-19 Nosocomial COVID-19

To find out how we consider complaints about hospital-acquired COVID-19.

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Our Findings Our Findings

The latest case summary findings

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Factsheets Factsheets

Factsheets to help you understand what we can and cannot investigate

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Complaints Standards Authority Complaints Standards Authority

Information on the Complaints Standards Authority - Handling complaints, Reports, Training & Resources

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Information for councillors Information for councillors

Failure to offer potentially life improving medication to patients with multiple sclerosis in care of Aneurin Bevan University Health Board

Our Quarterly Newsletter – January 2024

Patients suffer unfair treatment due to errors in Swansea Bay University Health Board’s waiting lists

"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."

Complainant

"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."

Complainant

Oral complaint

"I will never forget this experience … I am extremely grateful."

Complainant

"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."

Complainant

"Thank you for the prompt turn around!"

Complainant

"You are a very important service for people with questions that need answers. Thank you."

Complainant