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To find out how we consider complaints about hospital-acquired COVID-19.

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The latest case summary findings

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Factsheets to help you understand what we can and cannot investigate

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Information on the Complaints Standards Authority - Handling complaints, Reports, Training & Resources

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"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."
"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."
Oral complaint
"I will never forget this experience … I am extremely grateful."
"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."
"Thank you for the prompt turn around!"
"You are a very important service for people with questions that need answers. Thank you."