Our Findings
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing): Pobl
Report date
27/12/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202307466
Report type
Early resolution
Relevant body
Pobl
Health: Hywel Dda University Health Board
Report date
18/12/2023
Subject
Health
Outcome
Early resolution
Case ref number
202307340
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing: Hafod Housing Association
Report date
08/12/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202307218
Report type
Early resolution
Relevant body
Hafod Housing Association
Health: Swansea Bay University Health Board
Report date
14/12/2023
Subject
Health
Outcome
Early resolution
Case ref number
202307091
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Roads and Transport: Cardiff Council
Report date
20/12/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202307073
Report type
Early resolution
Relevant body
Cardiff Council
Health: Swansea Bay University Health Board
Report date
05/12/2023
Subject
Health
Outcome
Early resolution
Case ref number
202307064
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Outdoor estate management (inc hedges etc): Cartrefi Conwy
Report date
13/12/2023
Subject
Outdoor estate management (inc hedges etc)
Outcome
Early resolution
Case ref number
202307005
Report type
Early resolution
Relevant body
Cartrefi Conwy
Health: Hywel Dda University Health Board
Report date
14/12/2023
Subject
Health
Outcome
Early resolution
Case ref number
202306999
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Other: Swansea Council
Report date
18/12/2023
Subject
Other
Outcome
Early resolution
Case ref number
202306787
Report type
Early resolution
Relevant body
Swansea Council
Health: Aneurin Bevan University Health Board
Report date
15/12/2023
Subject
Health
Outcome
Early resolution
Case ref number
202306696
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health: Hywel Dda University Health Board
Report date
11/12/2023
Subject
Health
Outcome
Early resolution
Case ref number
202306660
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Services for older people: Caerphilly County Borough Council
Report date
14/12/2023
Subject
Services for older people
Outcome
Early resolution
Case ref number
202306570
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Health: A GP Practice in the area of Powys Teaching Health Board
Report date
18/12/2023
Subject
Health
Outcome
Early resolution
Case ref number
202306529
Report type
Early resolution
Relevant body
A GP Practice in the area of Powys Teaching Health Board
Clinical treatment in hospital: Aneurin Bevan University Health Board
Report date
20/12/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202306386
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Childrens Social Services: Rhondda Cynon Taf County Borough Council
Report date
14/12/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202306365
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Council Tax Reduction: Isle of Anglesey County Council
Report date
11/12/2023
Subject
Council Tax Reduction
Outcome
Early resolution
Case ref number
202306228
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Patient list issues: Cardiff and Vale University Health Board
Report date
05/12/2023
Subject
Patient list issues
Outcome
Early resolution
Case ref number
202306140
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital: Cardiff and Vale University Health Board
Report date
20/12/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202306095
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health: A GP Practice in the area of Cardiff & Vale University Health Board
Subject
Health
Outcome
Early resolution
Case ref number
202306068
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff & Vale University Health Board
Tenancy rights and conditions: Powys County Council
Report date
06/12/2023
Subject
Tenancy rights and conditions
Outcome
Early resolution
Case ref number
202306048
Report type
Early resolution
Relevant body
Powys County Council
Housing: Cardiff Council
Report date
07/12/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202306025
Report type
Early resolution
Relevant body
Cardiff Council
Refuse collection. recycling and waste disposal: Cardiff Council
Report date
14/12/2023
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202305997
Report type
Datrys yn gynnar
Relevant body
Cardiff Council
Appointment procedures (including outpatients): Hywel Dda University Health Board
Report date
06/12/2023
Subject
Appointment procedures (including outpatients)
Outcome
Early resolution
Case ref number
202305977
Report type
Datrys yn gynnar
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
14/12/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202305924
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital: Swansea Bay University Health Board
Report date
12/12/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202305226
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital: Swansea Bay University Health Board
Report date
14/12/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202304915
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; Dentist: Betsi Cadwaladr University Health Board
Report date
22/12/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202304888
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
08/12/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202304350
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other: Vale of Glamorgan Council
Report date
07/12/2023
Subject
Other
Outcome
Early resolution
Case ref number
202303482
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment outside hospital; GP: A GP Practice in the area of Aneurin Bevan University Health Board
Report date
15/12/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202301680
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP: A GP Practice in the area of Aneurin Bevan University Health Board
Report date
18/12/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202301221
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Ambulance Services: Welsh Ambulance Services NHS Trust
Report date
15/12/2023
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202300872
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital: Cwm Taf Morgannwg University Health Board
Report date
14/12/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202206257
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital: Aneurin Bevan University Health Board
Report date
13/12/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202206245
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
04/12/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205940
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
08/12/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205918
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP: A GP Practice in the area of Swansea Bay University Health Board
Report date
18/12/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202202443
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital: Cwm Taf Morgannwg University Health Board
Report date
14/12/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202202202
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
06/12/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202202201
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services: Welsh Ambulance Services NHS Trust
Report date
06/12/2023
Subject
Ambulance Services
Outcome
Upheld in whole or in part
Case ref number
202201285
Report type
Non-public interest report issued: complaint upheld
Relevant body
Welsh Ambulance Services NHS Trust
Other: Hywel Dda University Health Board
Report date
04/12/2023
Subject
Other
Outcome
Not Upheld
Case ref number
202200759
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital: Cardiff and Vale University Health Board
Report date
12/12/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202108560
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Adult Mental Health: Betsi Cadwaladr University Health Board
Report date
13/12/2023
Subject
Adult Mental Health
Outcome
Upheld in whole or in part
Case ref number
202106571
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Other: Rhondda Cynon Taf County Borough Council
Report date
07/12/2023
Subject
Other
Outcome
Not Upheld
Case ref number
202106539
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Rhondda Cynon Taf County Borough Council
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
05/12/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101683
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital: Cwm Taf Morgannwg University Health Board
Report date
22/12/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202006154
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Outdoor estate management (inc hedges etc): Bron Afon Community Housing Ltd
Report date
01/12/2023
Subject
Outdoor estate management (inc hedges etc)
Outcome
Early resolution
Case ref number
202306883
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Planning and Building Control: Cardiff Council
Report date
01/12/2023
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202306440
Report type
Early resolution
Relevant body
Cardiff Council
Childrens Social Services: Wrexham County Borough Council
Report date
14/11/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202306410
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Health: Aneurin Bevan University Health Board
Report date
15/11/2023
Subject
Health
Outcome
Early resolution
Case ref number
202306392
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health: A GP Practice in the area of Cardiff & Vale University Health Board
Report date
29/11/2023
Subject
Health
Outcome
Early resolution
Case ref number
202306341
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff & Vale University Health Board
Various Other: Cardiff Council
Report date
21/11/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202306293
Report type
Early resolution
Relevant body
Cardiff Council
Complaints Handling: Welsh Government
Report date
01/12/2023
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202306274
Report type
Early resolution
Relevant body
Welsh Government
Health: Betsi Cadwaladr University Health Board
Report date
24/11/2023
Subject
Health
Outcome
Early resolution
Case ref number
202306260
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health: Swansea Bay University Health Board
Report date
21/11/2023
Subject
Health
Outcome
Early resolution
Case ref number
202306259
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Housing: Vale of Glamorgan Council
Report date
30/11/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202306249
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Council Tax: Isle of Anglesey County Council
Report date
29/11/2023
Subject
Council Tax
Outcome
Early resolution
Case ref number
202306198
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Childrens Social Services: Vale of Glamorgan Council
Report date
30/11/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202306167
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health: Hywel Dda University Health Board
Report date
01/12/2023
Subject
Health
Outcome
Early resolution
Case ref number
202306038
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Various Other: Cardiff Council
Report date
13/11/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202305928
Report type
Early resolution
Relevant body
Cardiff Council
Housing: Swansea Council
Report date
30/11/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202305890
Report type
Early resolution
Relevant body
Swansea Council
Health: A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
01/11/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305872
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Outdoor estate management (inc hedges etc): Bro Myrddin Housing Association
Report date
09/11/2023
Subject
Outdoor estate management (inc hedges etc)
Outcome
Early resolution
Case ref number
202305707
Report type
Early resolution
Relevant body
Bro Myrddin Housing Association
Adult Social Services: Torfaen County Borough Council
Report date
10/11/2023
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202305573
Report type
Datrys yn gynnar
Relevant body
Torfaen County Borough Council
Health: Aneurin Bevan University Health Board
Report date
10/11/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305488
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health: A GP Practice in the area of Hywel Dda University Health Board
Report date
03/11/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305415
Report type
Early resolution
Relevant body
A GP Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital: Aneurin Bevan University Health Board
Report date
02/11/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202305295
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health: Welsh Ambulance Services NHS Trust
Report date
21/11/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305196
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing): Pembrokeshire County Council
Report date
01/11/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202305161
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Clinical treatment in hospital: Swansea Bay University Health Board
Report date
23/11/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202305135
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health: Hywel Dda University Health Board
Report date
13/11/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305121
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital: Hywel Dda University Health Board
Report date
15/11/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202305119
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital; Other: Cwm Taf Morgannwg University Health Board
Report date
21/11/2023
Subject
Clinical treatment outside hospital; Other
Outcome
Early resolution
Case ref number
202304862
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Other: Monmouthshire County Council
Report date
21/11/2023
Subject
Other
Outcome
Early resolution
Case ref number
202304749
Report type
Early resolution
Relevant body
Monmouthshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing): Cardiff Council
Report date
14/11/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202304693
Report type
Early resolution
Relevant body
Cardiff Council
Various Other: Buckley Town Council
Report date
01/11/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202304690
Report type
Early resolution
Relevant body
Buckley Town Council
Clinical treatment in hospital: Aneurin Bevan University Health Board
Report date
07/11/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202304642
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Adult Mental Health: Betsi Cadwaladr University Health Board
Report date
15/11/2023
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202304539
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services: Welsh Ambulance Services NHS Trust
Report date
24/11/2023
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202304534
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Handling of planning application (failure to notify those affected): Bridgend County Borough Council
Report date
27/11/2023
Subject
Handling of planning application (failure to notify those affected)
Outcome
Early resolution
Case ref number
202304519
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Services for People with a disability inc DFGs: Carmarthenshire County Council
Report date
02/11/2023
Subject
Services for People with a disability inc DFGs
Outcome
Early resolution
Case ref number
202304392
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Planning and Building Control: Ceredigion County Council
Report date
17/11/2023
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202304164
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment in hospital: Cwm Taf Morgannwg University Health Board
Report date
23/11/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202303378
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Patient list issues: Aneurin Bevan University Health Board
Report date
08/11/2023
Subject
Patient list issues
Outcome
Upheld in whole or in part
Case ref number
202302825
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital: Cardiff and Vale University Health Board
Report date
21/11/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202301378
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital: Hywel Dda University Health Board
Report date
08/11/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202208731
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
27/11/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202208258
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
03/11/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202206889
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health: Cardiff and Vale University Health Board
Report date
13/11/2023
Subject
Adult Mental Health
Outcome
Not Upheld
Case ref number
202206138
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Patient list issues: Betsi Cadwaladr University Health Board
Report date
09/11/2023
Subject
Patient list issues
Outcome
Not Upheld
Case ref number
202205528
Report type
"Ymchwiliodd yr Ombwdsmon i gŵyn gan Mrs M am ofal orthodontig (mae orthodonteg yn gangen ddeintyddol arbenigol sy’n ymwneud â thrin afreoleidd-dra a datblygiad y dannedd, y genau a’r wyneb) ei mab, B, gan Fwrdd Iechyd Prifysgol Betsi Cadwaladr (“y Bwrdd Iechyd”). Roedd yr ymchwiliad wedi ystyried yn benodol a oedd yr oedi cyn i B gael ei weld gan wasanaeth orthodontig y Bwrdd Iechyd yn afresymol. Canfu’r Ombwdsmon, er bod B wedi aros am fwy na’r amser a argymhellir rhwng atgyfeirio a thriniaeth i gael ei apwyntiad cyntaf fel claf allanol i drafod y driniaeth, roedd yr effaith ar B wedi’i lliniaru gan y ffaith bod y driniaeth sydd ei hangen arno (llawdriniaeth y genau) fel arfer yn cael ei gwneud pan fydd y genau wedi stopio tyfu. Ni fyddai’r math yma o lawdriniaeth yn cael ei gwneud nes iddo gyrraedd 18 oed (a dim ond yn ddiweddar y cyrhaeddodd yr oed hwnnw). Ar y sail hon, roedd yr Ombwdsmon yn fodlon bod y flaenoriaeth brysbennu ar gyfer yr atgyfeiriad yn briodol, nad oedd brys i B gael ei weld ar ôl yr atgyfeiriad o ystyried natur ac amserlen y driniaeth sy’n ofynnol, a bod yr amser aros o 3 blynedd yn briodol yn glinigol yn achos B. Ni chafodd y gŵyn ei chadarnhau." Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital: Aneurin Bevan University Health Board
Report date
13/11/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202204827
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues): Betsi Cadwaladr University Health Board
Report date
16/11/2023
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Upheld in whole or in part
Case ref number
202204812
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues): Hywel Dda University Health Board
Report date
07/11/2023
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Upheld in whole or in part
Case ref number
202203842
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital; Dentist: A Dental Practice in the area of Hywel Dda University Health Board
Report date
08/11/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Not Upheld
Case ref number
202203641
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Dental Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital: Swansea Bay University Health Board
Report date
01/11/2023
Subject
Clinical treatment in hospital
Outcome
Non-public interest report issued: complaint upheld
Case ref number
202202266
Report type
Upheld in whole or in part
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital: Cwm Taf Morgannwg University Health Board
Report date
20/11/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202201380
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Child and Adolecent Mental Health: Betsi Cadwaladr University Health Board
Report date
16/11/2023
Subject
Child and Adolecent Mental Health
Outcome
Upheld in whole or in part
Case ref number
202201283
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; Other: Hywel Dda University Health Board
Report date
30/11/2023
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202200883
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital: Aneurin Bevan University Health Board
Report date
03/11/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202200708
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
08/11/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202108667
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Health: Powys Teaching Health Board
Report date
03/11/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202107125
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys Teaching Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
23/11/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107101
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health: Betsi Cadwaladr University Health Board
Report date
02/11/2023
Subject
Adult Mental Health
Outcome
Not Upheld
Case ref number
202106464
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Fostering. Looked after children. and SGOs: Merthyr Tydfil County Borough Council
Report date
09/11/2023
Subject
Fostering. Looked after children. and SGOs
Outcome
Upheld in whole or in part
Case ref number
202106412
Report type
Non-public interest report issued: complaint upheld
Relevant body
Merthyr Tydfil County Borough Council
Clinical treatment in hospital: Swansea Bay University Health Board
Report date
01/11/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103036
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital: Hywel Dda University Health Board
Report date
01/11/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102804
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Health: Aneurin Bevan University Health Board
Report date
19/10/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305735
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Environment and Environmental Health: Wrexham County Borough Council
Report date
31/10/2023
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202305628
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Housing: Isle of Anglesey County Council
Report date
10/10/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202305513
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Housing: Vale of Glamorgan Council
Report date
27/10/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202305452
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Housing: Hafod Housing Association
Report date
13/10/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202305286
Report type
Early resolution
Relevant body
Hafod Housing Association
Health: Welsh Ambulance Services NHS Trust
Report date
19/10/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305260
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Health: Hywel Dda University Health Board
Report date
31/10/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305252
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health: Swansea Bay University Health Board
Report date
27/10/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305189
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Refuse collection. recycling and waste disposal: Cyngor Gwynedd
Report date
24/10/2023
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202305188
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Cleansing/public conveniences/streets etc:
Report date
20/10/2023
Subject
Cleansing/public conveniences/streets etc
Outcome
Early resolution
Case ref number
202305162
Report type
Early resolution
Relevant body
Cardiff Council
Housing: Swansea Council
Report date
20/10/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202305160
Report type
Early resolution
Relevant body
Swansea Council
Health: Aneurin Bevan University Health Board
Report date
31/10/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305057
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health: Hywel Dda University Health Board
Report date
24/10/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305011
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing: Hafod Housing Association
Report date
18/10/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202304927
Report type
Early resolution
Relevant body
Housing: Hafod Housing Association
Other: Rhondda Cynon Taf County Borough Council
Report date
18/10/2023
Subject
Other
Outcome
Early resolution
Case ref number
202304840
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health: Hywel Dda University Health Board
Report date
02/10/2023
Subject
Health
Outcome
Early resolution
Case ref number
202304694
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing: Valleys To Coast Housing
Report date
12/10/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202304650
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Health: Betsi Cadwaladr University Health Board
Report date
31/10/2023
Subject
Health
Outcome
Early resolution
Case ref number
202304464
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health: Swansea Bay University Health Board
Report date
23/10/2023
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202304415
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Adult Social Services: Flintshire County Council
Report date
10/10/2023
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202304385
Report type
Early resolution
Relevant body
Flintshire County Council
Planning and Building Control: Wrexham County Borough Council
Report date
17/10/2023
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202304335
Report type
e
Relevant body
Wrexham County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing): Pembrokeshire County Council
Report date
23/10/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202304238
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
31/10/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202304228
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
NHS Independent Provider: An NHS Independent Provider Dental Practice
Report date
17/10/2023
Subject
NHS Independent Provider
Outcome
Early resolution
Case ref number
202304109
Report type
Early resolution
Relevant body
An NHS Independent Provider Dental Practice
Tree management/TPOs/High hedges: Rhondda Cynon Taf County Borough Council
Report date
02/10/2023
Subject
Tree management/TPOs/High hedges
Outcome
Early resolution
Case ref number
202303834
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Other miscellaneous: Isle of Anglesey County Council
Report date
20/10/2023
Subject
Other miscellaneous
Outcome
Early resolution
Case ref number
202303715
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Other miscellaneous: Cardiff Council
Subject
Other miscellaneous
Outcome
Early resolution
Case ref number
202303707
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing): Isle of Anglesey County Council
Report date
16/10/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202303668
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Services for vulnerable adults (eg with learning difficulties. or with mental health issues): Hywel Dda University Health Board
Report date
02/10/2023
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202303562
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health: A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
10/10/2023
Subject
Health
Outcome
Early resolution
Case ref number
202303507
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital: Cwm Taf Morgannwg University Health Board
Report date
20/10/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202303232
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
De-Registration: A GP Practice in the Swansea Bay University Health Board area
Report date
24/10/2023
Subject
De-Registration
Outcome
Early resolution
Case ref number
202302782
Report type
Early resolution
Relevant body
A GP Practice in the Swansea Bay University Health Board area
Clinical treatment in hospital: Cardiff and Vale University Health Board
Report date
03/10/2023
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202302433
Report type
Voluntary settlement
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital: Swansea Bay University Health Board
Report date
12/10/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300044
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
23/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202207903
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
23/10/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202207640
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Nosocomial (Framework): Swansea Bay University Health Board
Report date
25/10/2023
Subject
Nosocomial (Framework)
Outcome
Voluntary settlement
Case ref number
202207305
Report type
Voluntary settlement
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
17/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202207028
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital: Hywel Dda University Health Board
Report date
11/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202206868
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital: Aneurin Bevan University Health Board
Report date
30/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202204937
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital: Cardiff and Vale University Health Board
Report date
11/10/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202203368
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital: Aneurin Bevan University Health Board
Report date
30/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202202853
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital: Cwm Taf Morgannwg University Health Board
Report date
19/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202201195
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital: Aneurin Bevan University Health Board
Report date
06/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202200834
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Appointment procedures (including outpatients): Swansea Bay University Health Board
Report date
02/10/2023
Subject
Appointment procedures (including outpatients)
Outcome
Upheld in whole or in part
Case ref number
202200764
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital: Swansea Bay University Health Board
Report date
09/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202108476
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
12/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202108296
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
31/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107035
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital: Cwm Taf Morgannwg University Health Board
Report date
09/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106994
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital: Cwm Taf Morgannwg University Health Board
Report date
24/10/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202106645
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital: Cwm Taf Morgannwg University Health Board
Report date
12/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106392
Report type
Public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP: A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
11/10/2013
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202106284
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Care Homes: A Care Home
Report date
30/10/2023
Subject
Care Homes
Outcome
Upheld in whole or in part
Case ref number
202106081
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Care Home
Services for older people: Wrexham County Borough Council
Report date
31/10/2023
Subject
Services for older people
Outcome
Upheld in whole or in part
Case ref number
202105707
Report type
Non-public interest report issued: complaint upheld
Relevant body
Wrexham County Borough Council
Other: Aneurin Bevan University Health Board
Report date
30/10/2023
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202104878
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital: Betsi Cadwaladr University Health Board
Report date
19/10/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004800
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Promotion of equality & respect: Powys County Council/Bannau Brycheiniog National Park Authority
Report date
20/11/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202201455/202202498
Report type
CODE - Referred to Standards Committee
Relevant body
Powys County Council/Bannau Brycheiniog National Park Authority
Promotion of equality & respect: Mumbles Community Council
Report date
10/10/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202203558
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Mumbles Community Council
Promotion of equality & respect: Buckley Town Council
Report date
29/09/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202105656
Report type
CODE - Referred to Standards Committee
Relevant body
Buckley Town Council
Promotion of equality & respect: Wrexham County Borough Council
Report date
09/11/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202200187
Report type
CODE - No Action Necessary
Relevant body
Wrexham County Borough Council
Promotion of equality & respect: Monmouthshire County Council
Report date
20/10/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202201568
Report type
CODE - No Action Necessary
Relevant body
Monmouthshire County Council
Promotion of equality & respect: Wrexham County Borough Council
Report date
28/09/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202204477
Report type
CODE - No Action Necessary
Relevant body
Wrexham County Borough Council
Disclosure & registration of interest: Ffestiniog Town Council
Report date
13/09/2023
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202201791
Report type
CODE - No Action Necessary
Relevant body
Ffestiniog Town Council -
Disclosure & registration of interest : Ffestiniog Town Council
Report date
13/09/2023
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202201793
Report type
CODE - No Action Necessary
Relevant body
Ffestiniog Town Council
Duty to uphold the law : Conwy County Borough Council
Report date
07/09/2023
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202205954
Report type
CODE - No Action Necessary
Relevant body
Conwy County Borough Council
Promotion of equality & respect: Bridgend County Borough Council
Report date
24/08/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202204616
Report type
CODE - No Action Necessary
Relevant body
Bridgend County Borough Council
Disclosure & registration of interest: Abertillery & Llanhilleth Community Council
Report date
16/08/2023
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202005463
Report type
CODE - No Action Necessary
Relevant body
Abertillery & Llanhilleth Community Council
Disclosure & registration of interest: Abertillery & Llanhilleth Community Council
Report date
16/08/2023
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202102478
Report type
CODE - No Action Necessary
Relevant body
Abertillery & Llanhilleth Community Council
Promotion of equality & respect: Flintshire County Council
Report date
09/08/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202201136
Report type
CODE - No Action Necessary
Relevant body
Flintshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/09/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202301299
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/09/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202200804
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
21/09/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202200785
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
15/09/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202200424
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
27/09/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202200222
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
11/09/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106094
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
01/09/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202300236
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : Swansea Bay University Health Board
Report date
18/09/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202207982
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
School Transport : Denbighshire County Council
Report date
01/09/2023
Subject
School Transport
Outcome
Early resolution
Case ref number
202206944
Report type
Early resolution
Relevant body
Denbighshire County Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
28/09/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202203921
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
28/09/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202203873
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
07/09/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202203673
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/09/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202203617
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
12/09/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202203360
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/09/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202203156
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
19/09/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202202905
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
07/09/2023
Subject
Health
Outcome
Not Upheld
Case ref number
202202020
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
21/09/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202201857
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Admissions/discharge and transfer procedures : Cwm Taf Morgannwg University Health Board
Report date
05/09/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Voluntary settlement
Case ref number
202201652
Report type
Voluntary settlement
Relevant body
Cwm Taf Morgannwg University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : United Welsh Housing Association
Report date
01/09/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202302422
Report type
Early resolution
Relevant body
United Welsh Housing Association
Planning and Building Control : Vale of Glamorgan Council
Report date
21/09/2023
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202302115
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Housing : Newport City Council
Report date
15/09/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202302069
Report type
Early resolution
Relevant body
Newport City Council
Housing : Cardiff Council
Report date
01/09/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202301907
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
07/09/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202301550
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/09/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202301299
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
15/09/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202301132
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Pharmacy : A Pharmacy in the area of Swansea Bay University Health Board
Report date
08/09/2023
Subject
Clinical treatment outside hospital; Pharmacy
Outcome
Early resolution
Case ref number
202301034
Report type
Early resolution
Relevant body
A Pharmacy in the area of Swansea Bay University Health Board
Other Benefits : Newport City Council
Report date
20/09/2023
Subject
Other Benefits
Outcome
Early resolution
Case ref number
202300604
Report type
Early resolution
Relevant body
Newport City Council
Health : Aneurin Bevan University Health Board
Report date
20/09/2023
Subject
Health
Outcome
Early resolution
Case ref number
202303667
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Finance and Taxation : Vale of Glamorgan Council
Report date
11/09/2023
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202303535
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Benefits Administration : Isle of Anglesey County Council
Report date
04/09/2023
Subject
Benefits Administration
Outcome
Early resolution
Case ref number
202303449
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Health : Aneurin Bevan University Health Board
Report date
13/09/2023
Subject
Health
Outcome
Early resolution
Case ref number
202303431
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Hywel Dda University Health Board
Report date
21/09/2023
Subject
Health
Outcome
Early resolution
Case ref number
202303402
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Adult Social Services : Caerphilly County Borough Council
Report date
07/09/2023
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202303219
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Other : Newport City Council
Report date
07/09/2023
Subject
Other
Outcome
Early resolution
Case ref number
202303182
Report type
Early resolution
Relevant body
Newport City Council
Environment and Environmental Health : Hafod Housing Association
Report date
06/09/2023
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202303141
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
13/09/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202303082
Report type
Early resolution
Relevant body
Hafod Housing Association
Special Educational Needs (SEN) : Vale of Glamorgan Council
Report date
29/09/2023
Subject
Special Educational Needs (SEN)
Outcome
Early resolution
Case ref number
202302793
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Housing : Isle of Anglesey County Council
Report date
05/09/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202302701
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
13/09/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202302683
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Safeguarding : Bridgend County Borough Council
Report date
15/09/2023
Subject
Safeguarding
Outcome
Early resolution
Case ref number
202302604
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Health : Hywel Dda University Health Board
Report date
08/09/2023
Subject
Health
Outcome
Early resolution
Case ref number
202302523
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date
18/09/2023
Subject
Health
Outcome
Early resolution
Case ref number
202304484
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Health : Aneurin Bevan University Health Board
Report date
20/09/2023
Subject
Health
Outcome
Early resolution
Case ref number
202304362
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Childrens Social Services : Carmarthenshire County Council
Report date
26/09/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202304330
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Adult Mental Health : Betsi Cadwaladr University Health Board
Report date
29/09/2023
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202304325
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
27/09/2023
Subject
Health
Outcome
Early resolution
Case ref number
202304285
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing : Cardiff Council
Report date
21/09/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202304104
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
11/09/2023
Subject
Health
Outcome
Early resolution
Case ref number
202304064
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
07/09/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202304005
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Education : Flintshire County Council
Report date
06/09/2023
Subject
Education
Outcome
Early resolution
Case ref number
202303860
Report type
Early resolution
Relevant body
Flintshire County Council
Various Other : Rhondda Cynon Taf County Borough Council
Report date
05/09/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202303840
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Road maintenance/road building : Cardiff Council
Report date
14/09/2023
Subject
Road maintenance/road building
Outcome
Early resolution
Case ref number
202303833
Report type
Early resolution
Relevant body
Cardiff Council
Housing : Caerphilly County Borough Council
Report date
25/09/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202304567
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Health : Swansea Bay University Health Board
Report date
21/09/2023
Subject
Health
Outcome
Early resolution
Case ref number
202304551
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Other : Wrexham County Borough Council
Report date
25/09/2023
Subject
Other
Outcome
Early resolution
Case ref number
202304521
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
20/09/2023
Subject
Health
Outcome
Early resolution
Case ref number
202304886
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Swansea Bay University Health Board
Report date
18/09/2023
Subject
Health
Outcome
Early resolution
Case ref number
202304647
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
25/09/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202304588
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
18/08/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101889
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
30/08/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003536
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
31/08/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201544
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
07/08/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202200506
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
30/08/2023
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202107990
Report type
Voluntary settlement
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
04/08/2023
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202107807
Report type
Voluntary settlement
Relevant body
Cardiff and Vale University Health Board
Health : Powys Teaching Health Board
Report date
10/08/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202107758
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys Teaching Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
31/08/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107105
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
16/08/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107049
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
03/08/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106924
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/08/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202106889
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
08/08/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105026
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
04/08/2023
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202104995
Report type
Voluntary settlement
Relevant body
Aneurin Bevan University Health Board
Nosocomial (PTR Compaint) : Cwm Taf Morgannwg University Health Board
Report date
21/08/2023
Subject
Nosocomial (PTR Compaint)
Outcome
Upheld in whole or in part
Case ref number
202104936
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
03/08/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202104143
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Cardiff and Vale University Health Board
Report date
04/08/2023
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Voluntary settlement
Case ref number
202104045
Report type
Voluntary settlement
Relevant body
Cardiff and Vale University Health Board
Adult Social Services : Ceredigion County Council
Report date
02/08/2023
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202302711
Report type
Early resolution
Relevant body
Ceredigion County Council
Health : Aneurin Bevan University Health Board
Report date
08/08/2023
Subject
Health
Outcome
Early resolution
Case ref number
202302710
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Powys Teaching Health Board
Report date
14/08/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202302190
Report type
Early resolution
Relevant body
A GP Practice in the area of Powys Teaching Health Board
Adult Social Services : Flintshire County Council
Report date
31/08/2023
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202302021
Report type
Early resolution
Relevant body
Flintshire County Council
Other : Betsi Cadwaladr University Health Board
Report date
02/08/2023
Subject
Other
Outcome
Early resolution
Case ref number
202300966
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
04/08/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208527
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
21/08/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202206628
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date
31/08/2023
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202205543
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
29/08/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202202992
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
29/08/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202202972
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
24/08/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202202251
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
08/08/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202201905
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
31/08/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201796
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
31/08/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202201675
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
14/08/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202303088
Report type
Early resolution
Relevant body
Trivallis
Health : Aneurin Bevan University Health Board
Report date
03/08/2023
Subject
Health
Outcome
Early resolution
Case ref number
202303079
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Appointment procedures (including outpatients) : Hywel Dda University Health Board
Report date
24/08/2023
Subject
Appointment procedures (including outpatients)
Outcome
Early resolution
Case ref number
202303012
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Handling of planning application (failure to notify those affected) : Carmarthenshire County Council
Report date
10/08/2023
Subject
Handling of planning application (failure to notify those affected)
Outcome
Early resolution
Case ref number
202303005
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Health : A Dental Practice in the area of Hywel Dda University Health Board
Report date
17/08/2023
Subject
Health
Outcome
Early resolution
Case ref number
202303004
Report type
Early resolution
Relevant body
A Dental Practice in the area of Hywel Dda University Health Board
Childrens Social Services : Rhondda Cynon Taf County Borough Council
Report date
14/08/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202302987
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Hywel Dda University Health Board
Report date
08/08/2023
Subject
Health
Outcome
Early resolution
Case ref number
202302942
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing : Pembrokeshire County Council
Report date
14/08/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202302920
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Health : Cwm Taf Morgannwg University Health Board
Report date
17/08/2023
Subject
Health
Outcome
Early resolution
Case ref number
202302903
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
01/08/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202302876
Report type
Early resolution
Relevant body
Hywel
Other : Carmarthenshire County Council
Report date
01/08/2023
Subject
Other
Outcome
Early resolution
Case ref number
202302865
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Patient list issues : Betsi Cadwaladr University Health Board
Report date
16/08/2023
Subject
Patient list issues
Outcome
Early resolution
Case ref number
202302813
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cardiff and Vale University Health Board
Report date
02/08/2023
Subject
Health
Outcome
Early resolution
Case ref number
202302795
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
24/08/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202303590
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Medication > Prescription dispensing : A GP Practice in the area of Cardiff & Vale University Health Board
Report date
30/08/2023
Subject
Medication > Prescription dispensing
Outcome
Early resolution
Case ref number
202303543
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff & Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
22/08/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202303510
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Health : Aneurin Bevan University Health Board
Report date
23/08/2023
Subject
Health
Outcome
Early resolution
Case ref number
202303344
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
22/08/2023
Subject
Health
Outcome
Early resolution
Case ref number
202303325
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
30/08/2023
Subject
Health
Outcome
Early resolution
Case ref number
202303257
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Housing : Hafod Housing Association
Report date
07/08/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202303221
Report type
Early resolution
Relevant body
Hafod Housing Association
Indoor Estate management : Powys County Council
Report date
14/08/2023
Subject
Indoor Estate management
Outcome
Early resolution
Case ref number
202303175
Report type
Early resolution
Relevant body
Powys County Council
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Bridgend County Borough Council
Report date
14/08/2023
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202303100
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Environment and Environmental Health : Vale of Glamorgan Council
Report date
14/08/2023
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202303092
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Duty to uphold the law: Conwy County Borough Council
Report date
07/09/2023
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202205954
Report type
CODE - No Action Necessary
Relevant body
Conwy County Borough Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
30/06/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107242
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
30/06/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106765
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Other planning matters : Denbighshire County Council
Report date
30/06/2023
Subject
Other planning matters
Outcome
Not Upheld
Case ref number
202106611
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Denbighshire County Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Hywel Dda University Health Board
Report date
01/06/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202106480
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
28/06/2023
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202106130
Report type
Voluntary settlement
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
20/06/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106064
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Applications. allocations. transfer and exchanges : Cyngor Gwynedd
Report date
21/06/2023
Subject
Applications. allocations. transfer and exchanges
Outcome
Upheld in whole or in part
Case ref number
202105731
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cyngor Gwynedd
Clinical treatment outside hospital; GP : A GP Practice in the area of Hywel Dda University Health Board
Report date
22/06/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202105165
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
23/06/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202104958
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Care Homes : A Care Home
Report date
06/06/2023
Subject
Care Homes
Outcome
Upheld in whole or in part
Case ref number
202104529
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Care Home
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
14/06/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202104390
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
21/06/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101266
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
01/06/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101144
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
09/06/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202202008
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
01/06/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202201840
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
13/06/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202201639
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
09/06/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201366
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Cardiff & Vale University Health Board
Report date
20/06/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202201246
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Cardiff & Vale University Health Board
Clinical treatment outside hospital; Other : Aneurin Bevan University Health Board
Report date
15/06/2023
Subject
Clinical treatment outside hospital; Other
Outcome
Not Upheld
Case ref number
202200909
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
14/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200690
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
22/06/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202200624
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
02/06/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202200593
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Hywel Dda University Health Board
Report date
16/06/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202200545
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Hywel Dda University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Aneurin Bevan University Health Board
Report date
26/06/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Upheld in whole or in part
Case ref number
202200104
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Dental Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
22/06/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202108384
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date
30/06/2023
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202107480
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Velindre University NHS Trust
Report date
23/06/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202202661
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Velindre University NHS Trust
Adult Social Services : Neath Port Talbot Council
Report date
28/06/2023
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202300265
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
13/06/2023
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202300258
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
02/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300112
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
02/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300111
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
02/06/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202300060
Report type
Early resolution
Relevant body
Cardiff Council
Health : Cardiff and Vale University Health Board
Report date
09/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208531
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
15/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208427
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Patient list issues : Cardiff and Vale University Health Board
Report date
02/06/2023
Subject
Patient list issues
Outcome
Early resolution
Case ref number
202208013
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Powys Teaching Health Board
Report date
28/06/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Voluntary settlement
Case ref number
202206824
Report type
Voluntary settlement
Relevant body
A GP Practice in the area of Powys Teaching Health Board
Health : Cardiff and Vale University Health Board
Report date
19/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206611
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
26/06/2023
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202206106
Report type
Voluntary settlement
Relevant body
Cardiff and Vale University Health Board
Health : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
15/06/2023
Subject
Health
Outcome
Not Upheld
Case ref number
202202860
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
27/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300890
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
21/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300817
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Planning and Building Control : Bridgend County Borough Council
Report date
09/06/2023
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202300770
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Adult Social Services : Swansea Council
Report date
05/06/2023
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202300741
Report type
Early resolution
Relevant body
Swansea Council
Applications. allocations. transfer and exchanges : Tai Calon Community Housing
Report date
30/06/2023
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202300654
Report type
Early resolution
Relevant body
Tai Calon Community Housing
Health : Aneurin Bevan University Health Board
Report date
30/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202300634
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Environment and Environmental Health : Ceredigion County Council
Report date
02/06/2023
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202300621
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Cardiff & Vale University Health Board
Report date
29/06/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202300602
Report type
Early resolution
Relevant body
A GP Practice in the area of Cardiff & Vale University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
12/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300555
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
02/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300526
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Unauthorised development - calls for enforcement action etc : Monmouthshire County Council
Report date
06/06/2023
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Early resolution
Case ref number
202300503
Report type
Early resolution
Relevant body
Monmouthshire County Council
Finance and Taxation : Vale of Glamorgan Council
Report date
02/06/2023
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202300463
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Appointment procedures (including outpatients) : Cardiff and Vale University Health Board
Report date
06/06/2023
Subject
Appointment procedures (including outpatients)
Outcome
Early resolution
Case ref number
202300457
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
26/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300272
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
23/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202301226
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Community Facilities. Recreation and Leisure : Newport City Council
Report date
29/06/2023
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202301211
Report type
Early resolution
Relevant body
Newport City Council
Health : Cardiff and Vale University Health Board
Report date
13/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202301197
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Environment and Environmental Health : Cardiff Council
Report date
29/06/2023
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202301190
Report type
Early resolution
Relevant body
Cardiff Council
Housing : Cardiff Council
Report date
14/06/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202301170
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newport City Homes
Report date
21/06/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202301077
Report type
Early resolution
Relevant body
Newport City Homes
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
12/06/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202301057
Report type
Early resolution
Relevant body
Trivallis
Other : Aneurin Bevan University Health Board
Report date
14/06/2023
Subject
Other
Outcome
Early resolution
Case ref number
202300957
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Council Tax : Cyngor Gwynedd
Report date
08/06/2023
Subject
Council Tax
Outcome
Early resolution
Case ref number
202301025
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Council Tax : Cyngor Gwynedd
Report date
07/06/2023
Subject
Council Tax
Outcome
Early resolution
Case ref number
202301005
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
01/06/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202300958
Report type
Early resolution
Relevant body
Swansea Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
20/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300930
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
12/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202300910
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
15/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202301802
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Aneurin Bevan University Health Board
Report date
19/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202301770
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
28/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202301734
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
26/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202301725
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Swansea Bay University Health Board
Report date
12/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202301711
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
27/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202301689
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
21/06/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202301539
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Housing : Cardiff Council
Report date
30/06/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202301393
Report type
Early resolution
Relevant body
Cardiff Council
Health : Hywel Dda University Health Board
Report date
27/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202301360
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
27/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202301251
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
13/06/2023
Subject
Health
Outcome
Early resolution
Case ref number
202301239
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Planning and Building Control : Denbighshire County Council
Report date
30/06/2023
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202302199
Report type
Early resolution
Relevant body
Denbighshire County Council
Housing : Pembrokeshire County Council
Report date
27/06/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202301992
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Other Benefits : Vale of Glamorgan Council
Report date
26/06/2023
Subject
Other Benefits
Outcome
Early resolution
Case ref number
202301908
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Promotion of equality & respect : Mumbles Community Council
Report date
21/03/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202106524/202106588
Report type
CODE - Referred to Standards Committee
Relevant body
Mumbles Community Council
Promotion of equality & respect : Bay of Colwyn Town Council
Report date
30/03/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202205087
Report type
CODE - Discontinued
Relevant body
Bay of Colwyn Town Council
Duty to uphold the law : Barry Town Council
Report date
30/03/2023
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
201806120
Report type
CODE - Discontinued
Relevant body
Barry Town Council
Duty to uphold the law : Barry Town Council
Report date
30/03/2023
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
201805958
Report type
CODE - Discontinued
Relevant body
Barry Town Council
Promotion of equality & respect : Carmarthenshire County Council
Report date
30/03/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202201203
Report type
CODE - No Action Necessary
Relevant body
Carmarthenshire County Council
Promotion of equality & respect : Solva Community Council
Report date
30/03/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202201039
Report type
CODE - No Action Necessary
Relevant body
Solva Community Council
Duty to uphold the law : Barry Town Council and the Vale of Glamorgan Council
Report date
30/03/2023
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
201806120
Report type
CODE - Discontinued
Relevant body
Barry Town Council and the Vale of Glamorgan Council
Duty to uphold the law : Barry Town Council and the Vale of Glamorgan Council
Report date
30/03/2023
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
201805958
Report type
CODE - Discontinued
Relevant body
Barry Town Council and the Vale of Glamorgan Council
Duty to uphold the law : St Harmon Community Council
Report date
31/03/2023
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202106161
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
St Harmon Community Council
Duty to uphold the law : Abertillery & Llanhilleth Community Council
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202105435
Report type
CODE - Referred to Standards Committee
Relevant body
Abertillery & Llanhilleth Community Council
Duty to uphold the law : Abertillery & Llanhilleth Community Council
Report date
03/05/2023
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202105443
Report type
CODE - Referred to Standards Committee
Relevant body
Abertillery & Llanhilleth Community Council
Duty to uphold the law : Abergele Town Council
Report date
15/05/2023
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202107167
Report type
CODE - No Action Necessary
Relevant body
Abergele Town Council
Promotion of equality & respect : Bannau Brycheiniog National Park Authority
Report date
28/06/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202106025
Report type
CODE - No Evidence of Breach
Relevant body
Bannau Brycheiniog National Park Authority
Other : Wrexham County Borough Council
Report date
24/05/2023
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202005522
Report type
Non-public interest report issued: complaint upheld
Relevant body
Wrexham County Borough Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
05/05/2023
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202200328
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Cardiff and Vale University Health Board
Adult Mental Health : Swansea Bay University Health Board
Report date
16/05/2023
Subject
Adult Mental Health
Outcome
Upheld in whole or in part
Case ref number
202200276
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
05/05/2023
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202107550
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
17/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202107519
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; Other : Cwm Taf Morgannwg University Health Board
Report date
02/05/2023
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202107266
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Adult Mental Health : Aneurin Bevan University Health Board
Report date
12/05/2023
Subject
Adult Mental Health
Outcome
Not Upheld
Case ref number
202106716
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/05/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106540
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Child and Adolecent Mental Health : Betsi Cadwaladr University Health Board
Report date
31/05/2023
Subject
Child and Adolecent Mental Health
Outcome
Not Upheld
Case ref number
202105883
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Other : Swansea Council
Report date
18/05/2023
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202105757
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Council
Health : Aneurin Bevan University Health Board
Report date
19/05/2023
Subject
Health
Outcome
Not Upheld
Case ref number
202103837
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
11/05/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101488
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
31/05/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101144
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital : A GP Practice in the area of Hywel Dda University Health Board
Report date
02/05/2023
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202100369
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
18/05/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208284
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Swansea Bay University Health Board
Report date
26/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202207979
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Childrens Social Services : Powys County Council
Report date
15/05/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202207873
Report type
Early resolution
Relevant body
Powys County Council
Health : Aneurin Bevan University Health Board
Report date
10/05/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207435
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Taff Housing Association
Report date
04/05/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207416
Report type
Early resolution
Relevant body
Taff Housing Association
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
02/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202207361
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
11/05/2023
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202205980
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
04/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202205652
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
19/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202205461
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
11/05/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202205146
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
Patient list issues : Aneurin Bevan University Health Board
Report date
26/05/2023
Subject
Patient list issues
Outcome
Upheld in whole or in part
Case ref number
202203723
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Other : Cwm Taf Morgannwg University Health Board
Report date
30/05/2023
Subject
Other
Outcome
Early resolution
Case ref number
202201893
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
17/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202200415
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
17/05/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202200414
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Cleansing/public conveniences/streets etc : Cardiff Council
Report date
09/05/2023
Subject
Cleansing/public conveniences/streets etc
Outcome
Early resolution
Case ref number
202300075
Report type
Early resolution
Relevant body
Cardiff Council
Roads and Transport : Monmouthshire County Council
Report date
04/05/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202208709
Report type
Early resolution
Relevant body
Monmouthshire County Council
Other : Flintshire County Council
Report date
26/05/2023
Subject
Other
Outcome
Early resolution
Case ref number
202208691
Report type
Early resolution
Relevant body
Flintshire County Council
Health : Cardiff and Vale University Health Board
Report date
10/05/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208688
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
23/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208573
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
26/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208519
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
02/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208513
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
23/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208440
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cwm Taf Morgannwg University Health Board
Report date
09/05/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208404
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
12/05/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202208371
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Environment and Environmental Health : Isle of Anglesey County Council
Report date
13/05/2023
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202208314
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
30/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300880
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Housing : Swansea Council
Report date
22/05/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202300784
Report type
Early resolution
Relevant body
Swansea Council
Various Other : Neath Port Talbot Council
Report date
22/05/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202300752
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
19/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300731
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Adult Mental Health : Swansea Bay University Health Board
Report date
17/05/2023
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202300557
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Roads and Transport : Cyngor Gwynedd
Report date
17/05/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202300464
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Tai Tarian
Report date
10/05/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202300409
Report type
Early resolution
Relevant body
Tai Tarian
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
10/05/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202300407
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Housing : Pembrokeshire County Council
Report date
04/05/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202300359
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Planning and Building Control : Rhondda Cynon Taf County Borough Council
Report date
26/05/2023
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202300354
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Welsh Ambulance Services NHS Trust
Report date
23/05/2023
Subject
Health
Outcome
Early resolution
Case ref number
202300239
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Housing : Wales & West Housing Association
Report date
11/05/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202300091
Report type
Early resolution
Relevant body
Wales & West Housing Association
Health : Betsi Cadwaladr University Health Board
Report date
21/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207374
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Special Educational Needs (SEN) : Merthyr Tydfil County Borough Council
Report date
20/04/2023
Subject
Special Educational Needs (SEN)
Outcome
Early resolution
Case ref number
202207117
Report type
Early resolution
Relevant body
Merthyr Tydfil County Borough Council
Other : Bridgend County Borough Council
Report date
04/04/2023
Subject
Other
Outcome
Early resolution
Case ref number
202207010
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Health : Betsi Cadwaladr University Health Board
Report date
27/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206986
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Care Homes : Heatherwood Court
Report date
21/04/2023
Subject
Care Homes
Outcome
Early resolution
Case ref number
202206495
Report type
Early resolution
Relevant body
Heatherwood Court
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
18/04/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202205981
Report type
Public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
06/04/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202200159
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/04/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202108075
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
17/04/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106156
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
20/04/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102961
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Childrens Social Services : Cardiff Council
Report date
28/04/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202208262
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
28/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208242
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Roads and Transport : Ceredigion County Council
Report date
14/04/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202208201
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
13/04/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202208104
Report type
Early resolution
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Health : Aneurin Bevan University Health Board
Report date
21/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208103
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
04/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208100
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
26/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208097
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Clwyd Alyn Housing Association
Report date
04/04/2023
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202208025
Report type
Early resolution
Relevant body
Clwyd Alyn Housing Association
Anti-social behaviour (Non-Housing) : Cardiff Council
Report date
21/04/2023
Subject
Anti-social behaviour (Non-Housing)
Outcome
Early resolution
Case ref number
202207992
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
13/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207970
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : A GP Practice in the area of Swansea Bay University Health Board
Report date
26/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207942
Report type
Early resolution
Relevant body
A GP Practice in the area of Swansea Bay University Health Board
Services for older people : Pembrokeshire County Council
Report date
26/04/2023
Subject
Services for older people
Outcome
Early resolution
Case ref number
202207939
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Finance and Taxation : Isle of Anglesey County Council
Report date
05/04/2023
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202207884
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Health : A GP Practice in the area of Hywel Dda University Health Board
Report date
28/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207844
Report type
Early resolution
Relevant body
A GP Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
05/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207796
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Admissions/discharge and transfer procedures : Hywel Dda University Health Board
Report date
13/04/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202207792
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Services for older people : Flintshire County Council
Report date
17/04/2023
Subject
Services for older people
Outcome
Early resolution
Case ref number
202207537
Report type
Early resolution
Relevant body
Flintshire County Council
Health : Hywel Dda University Health Board
Report date
14/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202300420
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
25/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300398
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
26/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300246
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Aneurin Bevan University Health Board
Report date
11/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202300165
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Housing : Rhondda Cynon Taf County Borough Council
Report date
28/04/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202208724
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Hywel Dda University Health Board
Report date
26/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208695
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Roads and Transport : Ceredigion County Council
Report date
13/04/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202208602
Report type
Early resolution
Relevant body
Ceredigion County Council
Housing : Charter Housing Association (Part of the Pobl Group)
Report date
20/04/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202208422
Report type
Early resolution
Relevant body
Charter Housing Association (Part of the Pobl Group)
Health : Hywel Dda University Health Board
Report date
21/04/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208372
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Adult Mental Health : Cardiff and Vale University Health Board
Report date
20/04/2023
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202208324
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/04/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208283
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
29/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101726
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
31/03/2023
Subject
Health
Outcome
Public Interest Report
Case ref number
202101000
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Other : Swansea Bay University Health Board
Report date
06/03/2023
Subject
Other
Outcome
Discontinued
Case ref number
201900226
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
31/03/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202107586
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
22/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107344
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Other : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
14/03/2023
Subject
Other
Outcome
Not Upheld
Case ref number
202106819
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
14/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106580
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
23/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105997
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
20/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105979
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
15/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105778
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105761
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
30/03/2023
Subject
Ambulance Services
Outcome
Upheld in whole or in part
Case ref number
202105404
Report type
Non-public interest report issued: complaint upheld
Relevant body
Welsh Ambulance Services NHS Trust
Special Educational Needs (SEN) : Bridgend County Borough Council
Report date
21/03/2023
Subject
Special Educational Needs (SEN)
Outcome
Upheld in whole or in part
Case ref number
202104667
Report type
Non-public interest report issued: complaint upheld
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
22/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202104102
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
31/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103949
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
30/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103460
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Health : Cardiff and Vale University Health Board
Report date
09/03/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202102897
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : Bodreinallt
Report date
30/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202102847
Report type
Non-public interest report issued: complaint upheld
Relevant body
Bodreinallt
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
09/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102644
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital : Swansea Bay University Health Board
Report date
10/03/2023
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202102574
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
20/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102222
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
17/03/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102005
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Special Educational Needs (SEN) : Cyngor Gwynedd
Report date
03/03/2023
Subject
Special Educational Needs (SEN)
Outcome
Early resolution
Case ref number
202206115
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Childrens Social Services : Vale of Glamorgan Council
Report date
09/03/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202206038
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Admissions procedures and appeals : Powys County Council
Report date
03/03/2023
Subject
Admissions procedures and appeals
Outcome
Early resolution
Case ref number
202206020
Report type
Early resolution
Relevant body
Powys County Council
Adult Mental Health : Powys Teaching Health Board
Report date
03/03/2023
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202206010
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Health : Betsi Cadwaladr University Health Board
Report date
16/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206004
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : Conwy County Borough Council
Report date
20/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202205869
Report type
Early resolution
Relevant body
Conwy County Borough Council
Nosocomial Covid : Swansea Bay University Health Board
Report date
23/03/2023
Subject
Nosocomial Covid
Outcome
Early resolution
Case ref number
202205762
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202205183
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
08/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202204892
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
20/03/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202204038
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Services for People with a disability inc DFGs : Flintshire County Council
Report date
07/03/2023
Subject
Services for People with a disability inc DFGs
Outcome
Voluntary settlement
Case ref number
202203615
Report type
Voluntary settlement
Relevant body
Flintshire County Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
14/03/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201994
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
01/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Discontinued
Case ref number
202201815
Report type
Complaint investigation discontinued (without settlement)
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
31/03/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201141
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
02/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202108332
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Clinical treatment outside hospital; GP : Aneurin Bevan University Health Board
Report date
30/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202107872
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Applications. allocations. transfer and exchanges : Wrexham County Borough Council
Report date
06/03/2023
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202207156
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Other : Cardiff Council
Report date
06/03/2023
Subject
Other
Outcome
Early resolution
Case ref number
202207154
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital; GP : A GP Surgery in the area of Swansea Bay University Health Board
Report date
23/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202207118
Report type
Early resolution
Relevant body
A GP Surgery in the area of Swansea Bay University Health Board
Health : Swansea Bay University Health Board
Report date
02/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207074
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Cardiff Council
Report date
07/03/2023
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202206992
Report type
Early resolution
Relevant body
Cardiff Council
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
06/03/2023
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202206959
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Services for older people : Denbighshire County Council
Report date
10/03/2023
Subject
Services for older people
Outcome
Early resolution
Case ref number
202206878
Report type
Early resolution
Relevant body
Denbighshire County Council
Various Other : Abertillery & Llanhilleth Community Council
Report date
15/03/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202206877
Report type
Early resolution
Relevant body
Abertillery & Llanhilleth Community Council
Housing : Betsi Cadwaladr University Health Board
Report date
02/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202206840
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
24/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206829
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
14/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206733
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
24/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206711
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Childrens Social Services : Ceredigion County Council
Report date
10/03/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202206613
Report type
Early resolution
Relevant body
Ceredigion County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
08/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202206604
Report type
Early resolution
Relevant body
Swansea Council
Health : Betsi Cadwaladr University Health Board
Report date
10/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206409
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
29/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206314
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Safeguarding : Vale of Glamorgan Council
Report date
01/03/2023
Subject
Safeguarding
Outcome
Early resolution
Case ref number
202206153
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : Betsi Cadwaladr University Health Board
Report date
20/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207737
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
03/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207652
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pobl
Report date
09/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207628
Report type
Early resolution
Relevant body
Pobl
Health : Swansea Bay University Health Board
Report date
09/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207622
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
21/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207603
Report type
Early resolution
Relevant body
Cardiff Council
Outdoor estate management (inc hedges etc) : Hafod Housing Association
Report date
22/03/2023
Subject
Outdoor estate management (inc hedges etc)
Outcome
Early resolution
Case ref number
202207531
Report type
Early resolution
Relevant body
Hafod Housing Association
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
10/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207522
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing: Vale of Glamorgan Council
Report date
20/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202207512
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment outside hospital; Dentist : Cardiff and Vale University Health Board
Report date
21/03/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202207460
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Roads and Transport : Neath Port Talbot Council
Report date
02/03/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202207458
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Childrens Social Services : Bridgend County Borough Council
Report date
13/03/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202207452
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Health : Aneurin Bevan University Health Board
Report date
16/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207429
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
21/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207352
Report type
Early resolution
Relevant body
A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Admissions/discharge and transfer procedures : Hywel Dda University Health Board
Report date
23/03/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202207335
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
21/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207273
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Hywel Dda University Health Board
Report date
06/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207167
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis
Report date
23/03/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207159
Report type
Early resolution
Relevant body
Trivallis
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
23/03/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202208251
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Council Tax : Cyngor Gwynedd
Report date
30/03/2023
Subject
Council Tax
Outcome
Early resolution
Case ref number
202208234
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Health : Hywel Dda University Health Board
Report date
23/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202208020
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing : Hafod Housing Association
Report date
03/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202207985
Report type
Early resolution
Relevant body
Hafod Housing Association
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
24/03/2023
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202207867
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
21/03/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207820
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Swansea Bay University Health Board
Report date
15/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207794
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
09/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207786
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Hywel Dda University Health Board
Report date
03/03/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207740
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
01/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206369
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
06/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206293
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
02/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206238
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
23/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202206232
Report type
Early resolution
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
14/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202206191
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Vale of Glamorgan Council
Report date
02/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202206190
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
06/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206156
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Swansea Bay University Health Board
Report date
28/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202206081
Report type
Early resolution
Relevant body
A GP surgery in the area of Swansea Bay University Health Board
Planning and Building Control : Carmarthenshire County Council
Report date
13/02/2023
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202205998
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
02/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202205970
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Aberffraw Community Council
Report date
17/02/2023
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202205499
Report type
Early resolution
Relevant body
Aberffraw Community Council
Applications. allocations. transfer and exchanges : Rhondda Cynon Taf County Borough Council
Report date
03/02/2023
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202205414
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newport City Homes
Report date
14/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205107
Report type
Early resolution
Relevant body
Newport City Homes
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
14/02/2023
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202205091
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
24/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202205022
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Various Other : Corwen Town Council
Report date
13/02/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202204951
Report type
Early resolution
Relevant body
Corwen Town Council
Admissions/discharge and transfer procedures : Cwm Taf Morgannwg University Health Board
Report date
17/02/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202204514
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Services for Children with a disability inc DFGs : Flintshire County Council
Report date
28/02/2023
Subject
Services for Children with a disability inc DFGs
Outcome
Early resolution
Case ref number
202204393
Report type
Early resolution
Relevant body
Flintshire County Council
Clinical treatment outside hospital; GP : Trosnant Lodge
Report date
03/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202203255
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Trosnant Lodge
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
27/02/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202201142
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP Surgery in the area of Aneurin Bevan University Health Board
Report date
02/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202108404
Report type
Early resolution
Relevant body
A GP Surgery in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
14/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202108294
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
07/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202108104
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
06/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202106759
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
01/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106678
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
02/02/2023
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202106155
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105284
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
14/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202103937
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Independent Health Care providers : Meddyg Care Porthmadog
Report date
10/02/2023
Subject
Independent Health Care providers
Outcome
Upheld in whole or in part
Case ref number
202103154
Report type
Non-public interest report issued: complaint upheld
Relevant body
Meddyg Care Porthmadog
Independent Health Care providers : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Independent Health Care providers
Outcome
Upheld in whole or in part
Case ref number
202102997
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Health : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202102508
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
16/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005228
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
16/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003476
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Health : A GP Surgery in the area of Hywel Dda University Health Board
Report date
27/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207467
Report type
Early resolution
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Clinical treatment outside hospital; Dentist : Betsi Cadwaladr University Health Board
Report date
28/02/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202207364
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Childrens Social Services : Wrexham County Borough Council
Report date
27/02/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202207340
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207301
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
27/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202207266
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Hywel Dda University Health Board
Report date
20/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206990
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
24/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206827
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Housing : Pobl
Report date
06/02/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202206812
Report type
Early resolution
Relevant body
Pobl
Health : Betsi Cadwaladr University Health Board
Report date
02/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202206603
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Neighbour disputes and anti-social behaviour : Pembrokeshire County Council
Report date
03/02/2023
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202206582
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Council Tax : Caerphilly County Borough Council
Report date
01/02/2023
Subject
Council Tax
Outcome
Early resolution
Case ref number
202206541
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
03/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202206433
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Various Other : Caerphilly County Borough Council
Report date
17/02/2023
Subject
Various Other
Outcome
Early resolution
Case ref number
202206428
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Promotion of equality & respect : Saundersfoot Community Council
Report date
03/03/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202202280
Report type
CODE - Discontinued
Relevant body
Saundersfoot Community Council
Objectivity and propriety : Powys County Council
Report date
22/02/2023
Subject
CODE : Objectivity and propriety
Outcome
CODE
Case ref number
202101250
Report type
CODE - Referred to Adjudication Panel for Wales
Relevant body
Powys County Council
Promotion of equality & respect : Haverfordwest Town Council
Report date
20/02/2023
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202200117
Report type
CODE - Referred to Standards Committee
Relevant body
Haverfordwest Town Council
COVID19 : Betsi Cadwaladr University Health Board
Report date
30/01/2023
Subject
COVID19
Outcome
Discontinued
Case ref number
202206031
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
09/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102473
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102467
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
06/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102028
Report type
Public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Housing : North Wales Housing
Report date
10/02/2023
Subject
Housing
Outcome
Upheld in whole or in part
Case ref number
202101865
Report type
Complaint investigation discontinued (without settlement)
Relevant body
North Wales Housing
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101841
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005644
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : A GP surgery in the area of Cardiff & Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005643
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP surgery in the area of Cardiff & Vale University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Cardiff and Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; Dentist
Outcome
Upheld in whole or in part
Case ref number
202203363
Report type
Voluntary settlement
Relevant body
A Dental Practice in the area of Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202202982
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Medical Centre in the area of Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
06/01/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202202482
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
04/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202200244
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
11/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107276
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202107260
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health : Cwm Taf Morgannwg University Health Board
Report date
09/01/2023
Subject
Adult Mental Health
Outcome
Upheld in whole or in part
Case ref number
202106332
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202105780
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A GP surgery in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Other : Swansea Bay University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202105779
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Swansea Bay University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202105739
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Betsi Cadwaladr University Health Board
Admissions/discharge and transfer procedures : Betsi Cadwaladr University Health Board
Report date
04/01/2023
Subject
Admissions/discharge and transfer procedures
Outcome
Upheld in whole or in part
Case ref number
202105101
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105038
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Continuing care : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Continuing care
Outcome
Upheld in whole or in part
Case ref number
202105019
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Other : Powys County Council
Report date
11/01/2023
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202104664
Report type
Non-public interest report issued: complaint upheld
Relevant body
Powys County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202104192
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103377
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Care Homes : Peniel House Care Home
Report date
10/02/2023
Subject
Care Homes
Outcome
Upheld in whole or in part
Case ref number
202103268
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Peniel House Care Home
Health : Cwm Taf Morgannwg University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205513
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205493
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205450
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Other : Cardiff Council
Report date
11/01/2023
Subject
Other
Outcome
Upheld in whole or in part
Case ref number
202205382
Report type
Early resolution
Relevant body
Cardiff Council
Health : Swansea Bay University Health Board
Report date
12/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205364
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
04/01/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202205343
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Adult Social Services : Ceredigion County Council
Report date
10/02/2023
Subject
Adult Social Services
Outcome
Upheld in whole or in part
Case ref number
202205115
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205106
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
03/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202204860
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202204444
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Centre in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202204370
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Tenancy rights and conditions : Flintshire County Council
Report date
10/02/2023
Subject
Tenancy rights and conditions
Outcome
Upheld in whole or in part
Case ref number
202203932
Report type
Early resolution
Relevant body
Flintshire County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
04/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202203867
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205884
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205844
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
11/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205827
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205775
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
04/01/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202205646
Report type
Early resolution
Relevant body
Swansea Council
Roads and Transport : Swansea Council
Report date
03/01/2023
Subject
Roads and Transport
Outcome
Upheld in whole or in part
Case ref number
202205640
Report type
Early resolution
Relevant body
Swansea Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
12/01/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205569
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Flooding/Flood Damage : Powys County Council
Report date
10/02/2023
Subject
Flooding/Flood Damage
Outcome
Upheld in whole or in part
Case ref number
202205559
Report type
Early resolution
Relevant body
Powys County Council
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205550
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202205532
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Housing : Hafod Housing Association
Report date
03/01/2023
Subject
Housing
Outcome
Upheld in whole or in part
Case ref number
202206315
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
10/02/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Upheld in whole or in part
Case ref number
202206299
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206161
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Tenancy rights and conditions : United Welsh Housing Association
Report date
10/02/2023
Subject
Tenancy rights and conditions
Outcome
Upheld in whole or in part
Case ref number
202206155
Report type
Early resolution
Relevant body
United Welsh Housing Association
Health : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206130
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Other miscellaneous : Brecon Beacons National Park Authority
Report date
10/02/2023
Subject
Other miscellaneous
Outcome
Upheld in whole or in part
Case ref number
202206126
Report type
S28
Relevant body
Brecon Beacons National Park Authority
Health : Welsh Ambulance Services NHS Trust
Report date
03/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206121
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Health : Aneurin Bevan University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202205957
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : A Dental Practice in the Cwm Taf Morgannwg University Health Board area
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206685
Report type
Early resolution
Relevant body
A Dental Practice in the Cwm Taf Morgannwg University Health Board area
Housing : United Welsh Housing Association
Report date
10/02/2023
Subject
Housing
Outcome
Upheld in whole or in part
Case ref number
202206631
Report type
Early resolution
Relevant body
United Welsh Housing Association
Health : Newport City Council
Report date
11/01/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206578
Report type
Early resolution
Relevant body
Newport City Council
Health : Swansea Bay University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206521
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206465
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Police and Crime Panel : South Wales Police and Crime Panel
Report date
10/02/2023
Subject
Police and Crime Panel
Outcome
Upheld in whole or in part
Case ref number
202206432
Report type
Early resolution
Relevant body
South Wales Police and Crime Panel
Health : Betsi Cadwaladr University Health Board
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206355
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Disclosure & registration of interest : St Harmon Community Council
Report date
29/11/2022
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202106162
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
St Harmon Community Council
Integrity : Gwynedd Council
Report date
31/10/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202107843
Report type
CODE - Referred to Standards Committee
Relevant body
Gwynedd Council
Integrity : Bridgend County Borough Council
Report date
06/06/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202100665
Report type
CODE - Referred to Standards Committee
Relevant body
Bridgend County Borough Council
Promotion of equality & respect : Llanelli Town Council
Report date
27/05/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202005902
Report type
CODE - Referred to Standards Committee
Relevant body
Llanelli Town Council
Selflessness & stewardship : Powys County Council
Report date
17/02/2022
Subject
CODE : Selflessness & stewardship
Outcome
CODE
Case ref number
202002322
Report type
CODE - Referred to Standards Committee
Relevant body
Powys County Council
Selflessness & stewardship : Mid and West Wales Fire Service
Report date
17/02/2022
Subject
CODE : Selflessness & stewardship
Outcome
CODE
Case ref number
202002848
Report type
CODE - Referred to Standards Committee
Relevant body
Mid and West Wales Fire Service
Promotion of equality & respect : Radyr and Morganstown Community Council
Report date
05/12/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202105923
Report type
CODE - No Evidence of Breach
Relevant body
Radyr and Morganstown Community Council
Disclosure & registration of interest - Porthcawl Town Council
Report date
30/11/2022
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202105146
Report type
CODE - No Action Necessary
Relevant body
Porthcawl Town Council
Integrity : Wrexham County Borough Council
Report date
24/03/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202004118
Report type
CODE - Referred to Standards Committee
Relevant body
Wrexham County Borough Council
Integrity : Brymbo Community Council
Report date
24/03/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202002929
Report type
CODE - Referred to Standards Committee
Relevant body
Brymbo Community Council
Integrity : Pembrokeshire County Council
Report date
08/02/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202100305
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Pembrokeshire County Council
Integrity : Pembrokeshire County Council
Report date
08/02/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202005201
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Pembrokeshire County Council
Integrity : Pembrokeshire County Council
Report date
08/02/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202002749
Report type
CODE - Referred to the Adjudication Panel for Wales
Relevant body
Pembrokeshire County Council
Adult Social Services : Swansea Council
Report date
16/12/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202205192
Report type
Early resolution
Relevant body
Swansea Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
20/12/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202105999
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Betsi Cadwaladr University Health Board
Report date
20/12/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202105884
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Centre in the area of Betsi Cadwaladr University Health Board
Prisoner Care : Betsi Cadwaladr University Health Board
Report date
16/12/2022
Subject
Prisoner Care
Outcome
Upheld in whole or in part
Case ref number
202105815
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
06/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105760
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Non-medical services : Betsi Cadwaladr University Health Board
Report date
13/12/2022
Subject
Non-medical services
Outcome
Upheld in whole or in part
Case ref number
202105742
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
15/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105472
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
06/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202105112
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Health : Cardiff and Vale University Health Board
Report date
08/12/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202104968
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
07/12/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202104816
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Nosocomial : Cwm Taf Morgannwg University Health Board
Report date
14/12/2022
Subject
Nosocomial
Outcome
Voluntary settlement
Case ref number
202104785
Report type
Voluntary settlement
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
08/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103397
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Newport City Council
Report date
05/12/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Not Upheld
Case ref number
202102507
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Newport City Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
08/12/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202006431
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Planning and Building Control : Newport City Council
Report date
22/12/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202205412
Report type
Early resolution
Relevant body
Newport City Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
06/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205178
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
06/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205098
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Cardiff and Vale University Health Board
Report date
07/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204912
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Linc Cymru Housing Association
Report date
14/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204822
Report type
Early resolution
Relevant body
Linc Cymru Housing Association
Other miscellaneous : Vale of Glamorgan Council
Report date
05/12/2022
Subject
Other miscellaneous
Outcome
Early resolution
Case ref number
202204532
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
01/12/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202204341
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
NHS Independent Provider : Cwm Taf Morgannwg University Health Board
Report date
13/12/2022
Subject
NHS Independent Provider
Outcome
Early resolution
Case ref number
202204004
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Nosocomial : Cardiff and Vale University Health Board
Report date
01/12/2022
Subject
Nosocomial
Outcome
Early resolution
Case ref number
202203473
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Applications. allocations. transfer and exchanges : Cardiff Council
Report date
20/12/2022
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202202598
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
12/12/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202022
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Out of Hours GP care : Swansea Bay University Health Board
Report date
05/12/2022
Subject
Out of Hours GP care
Outcome
Upheld in whole or in part
Case ref number
202106097
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date
08/12/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202200853
Report type
Early resolution
Relevant body
Ceredigion County Council
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
08/12/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202200413
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
Health : A Health Centre in the area of Cardiff & Vale University Health Board
Report date
08/12/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202106190
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Health Centre in the area of Cardiff & Vale University Health Board
Nosocomial (Framework) : Cardiff and Vale University Health Board
Report date
01/12/2022
Subject
Nosocomial (Framework)
Outcome
Early resolution
Case ref number
202206255
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
21/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202206233
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cwm Taf Morgannwg University Health Board
Report date
22/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202206173
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
28/12/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205752
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Health : Cwm Taf Morgannwg University Health Board
Report date
22/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202205658
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Childrens Social Services : Neath Port Talbot Council
Report date
22/12/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202205741
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Childrens Social Services : Vale of Glamorgan Council
Report date
22/12/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202205738
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Housing : Wrexham County Borough Council
Report date
06/12/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202205697
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Community Facilities. Recreation and Leisure : Conwy County Borough Council
Report date
16/12/2022
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202205660
Report type
Early resolution
Relevant body
Conwy County Borough Council
Roads and Transport : Monmouthshire County Council
Report date
22/12/2022
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202205541
Report type
Early resolution
Relevant body
Monmouthshire County Council
Health : Swansea Bay University Health Board
Report date
08/12/2022
Subject
Health
Outcome
Early resolution
Case ref number
202205500
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Rudeness/inconsiderate behaviour/staff attitude : Swansea Bay University Health Board
Report date
05/12/2022
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202205413
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
29/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204110
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other : Swansea Bay University Health Board
Report date
24/11/2022
Subject
Other
Outcome
Discontinued
Case ref number
202202910
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
29/11/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202104669
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
14/11/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202006031
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
De-Registration : A Medical Centre in the area of Cardiff & Vale University Health Board
Report date
15/11/2022
Subject
De-Registration
Outcome
Upheld in whole or in part
Case ref number
202004792
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Centre in the area of Cardiff & Vale University Health Board
Complaints Handling : Cwm Taf Morgannwg University Health Board
Report date
14/11/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202203655
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Refuse collection. recycling and waste disposal : Powys County Council
Report date
02/11/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202203453
Report type
Early resolution
Relevant body
Powys County Council
Council Tax Reduction : Vale of Glamorgan Council
Report date
30/11/2022
Subject
Council Tax Reduction
Outcome
Early resolution
Case ref number
202203385
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : Swansea Bay University Health Board
Report date
24/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203209
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Other : Swansea Bay University Health Board
Report date
24/11/2022
Subject
Other
Outcome
Discontinued
Case ref number
202202910
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Services for older people : Vale of Glamorgan Council
Report date
18/11/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202204169
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Planning and Building Control : Cardiff Council
Report date
01/11/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202204134
Report type
Early resolution
Relevant body
Cardiff Council
Fostering. Looked after children. and SGOs : Neath Port Talbot Council
Report date
14/11/2022
Subject
Fostering. Looked after children. and SGOs
Outcome
Early resolution
Case ref number
202204132
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Health : Aneurin Bevan University Health Board
Report date
11/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204019
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Caerphilly County Borough Council
Report date
17/11/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202204018
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Noise and other nuisance issues : Neath Port Talbot Council
Report date
17/11/2022
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202203972
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Various Other : Llanfairtalhaiarn Community Council
Report date
23/11/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202203933
Report type
Early resolution
Relevant body
Llanfairtalhaiarn Community Council
Noise and other nuisance issues : Swansea Council
Report date
28/11/2022
Subject
Noise and other nuisance issues
Outcome
Early resolution
Case ref number
202203818
Report type
Early resolution
Relevant body
Swansea Council
Planning and Building Control : Carmarthenshire County Council
Report date
04/11/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202203811
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Health : Swansea Bay University Health Board
Report date
18/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203717
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Aneurin Bevan University Health Board
Report date
10/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203674
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
25/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204999
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Community Facilities. Recreation and Leisure : Denbighshire County Council
Report date
11/11/2022
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202204939
Report type
Early resolution
Relevant body
Denbighshire County Council
Health : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date
14/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204736
Report type
Early resolution
Relevant body
A Medical Practice in the area of Aneurin Bevan University Health Board
Planning and Building Control : Cardiff Council
Report date
01/11/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202204634
Report type
Early resolution
Relevant body
Cardiff Council
Other planning matters : Vale of Glamorgan Council
Report date
24/11/2022
Subject
Other planning matters
Outcome
Early resolution
Case ref number
202204594
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Health : Welsh Ambulance Services NHS Trust
Report date
21/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204534
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Health : Welsh Ambulance Services NHS Trust
Report date
09/11/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204522
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
02/11/2022
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202103559
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
17/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102905
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
28/11/2022
Subject
Clinical treatment in hospital
Outcome
Discontinued
Case ref number
202102462
Report type
Complaint investigation discontinued (without settlement)
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
02/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102279
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
28/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102099
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
17/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202102096
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202101803
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
22/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202100241
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Betsi Cadwaladr University Health Board
Report date
07/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202203494
Report type
Early resolution
Relevant body
A Medical Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Hywel Dda University Health Board
Report date
04/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202203324
Report type
Early resolution
Relevant body
A Medical Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
17/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203160
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203131
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
02/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202734
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/11/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202107623
Report type
Voluntary settlement
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
18/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202106781
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
22/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202106204
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
23/11/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202105383
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date
09/11/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Not Upheld
Case ref number
202104963
Report type
Non-public interest report issued: complaint not upheld
Relevant body
A Medical Practice in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
18/11/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202104749
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
24/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204201
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Swansea Bay University Health Board
Report date
04/11/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202204027
Report type
Early resolution
Relevant body
A Dental Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
16/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203909
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
14/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203741
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the UK
Report date
14/11/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202204986
Report type
Early resolution
Relevant body
A Dental Practice in the UK
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
15/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204472
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Nosocomial Covid : Hywel Dda University Health Board
Report date
24/11/2022
Subject
Nosocomial Covid
Outcome
Early resolution
Case ref number
202204424
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Housing : Hafod Housing Association
Report date
07/11/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202204618
Report type
Early resolution
Relevant body
Hafod Housing Association
Housing : Valleys To Coast Housing
Report date
22/11/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202204297
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Cemetaries and Crematoria : Newport City Council
Report date
11/11/2022
Subject
Cemetaries and Crematoria
Outcome
Early resolution
Case ref number
202204242
Report type
Early resolution
Relevant body
Newport City Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pembrokeshire County Council
Report date
16/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Not Upheld
Case ref number
202102689
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Pembrokeshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
11/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204609
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council
Report date
25/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204313
Report type
Early resolution
Relevant body
Swansea Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
25/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205285
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
23/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205045
Report type
Early resolution
Relevant body
Hafod Housing Association
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Valleys To Coast Housing
Report date
24/11/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202205000
Report type
Early resolution
Relevant body
Valleys To Coast Housing
Health : Betsi Cadwaladr University Health Board
Report date
12/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202782
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
17/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202596
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202271
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Health : Aneurin Bevan University Health Board
Report date
20/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202210
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Services for older people : Ceredigion County Council
Report date
04/10/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202201388
Report type
Early resolution
Relevant body
Ceredigion County Council
Clinical treatment outside hospital; Other : Aneurin Bevan University Health Board
Report date
06/10/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Early resolution
Case ref number
202201301
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
05/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202201054
Report type
Early resolution
Relevant body
A GP Practice in the area of Cwm Taf Morgannwg University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
31/10/2022
Subject
Health
Outcome
Voluntary settlement
Case ref number
202201032
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date
31/10/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Voluntary settlement
Case ref number
202108208
Report type
Voluntary settlement
Relevant body
A Dental Practice in the area of Betsi Cadwaladr University Health Board
Health : Cardiff and Vale University Health Board
Report date
11/10/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202104890
Report type
Non-public inter
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103586
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health : Welsh Health Specialised Services Committee
Report date
03/10/2022
Subject
Adult Mental Health
Outcome
Not Upheld
Case ref number
202103363
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Health Specialised Services Committee
Clinical treatment outside hospital : A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Report date
25/10/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202102349
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP Surgery in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
04/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101009
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
12/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100614
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/10/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202006339
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : Cardiff and Vale University Health Board
Report date
04/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202005709
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
14/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203946
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Aneurin Bevan University Health Board
Report date
19/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203939
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Childrens Social Services : Cardiff Council
Report date
11/10/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202203815
Report type
Early resolution
Relevant body
Cardiff Council
Planning and Building Control : Cardiff Council
Report date
17/10/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202203738
Report type
Early resolution
Relevant body
Cardiff Council
Health : Betsi Cadwaladr University Health Board
Report date
14/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203639
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Continuing care : Powys Teaching Health Board
Report date
06/10/2022
Subject
Continuing care
Outcome
Early resolution
Case ref number
202203557
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Health : A Medical Centre in the area of Swansea Bay University Health Board
Report date
14/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203502
Report type
Early resolution
Relevant body
A Medical Centre in the area of Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
04/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203493
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
12/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203492
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
14/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203482
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
24/10/2022
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202203456
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Other : Cardiff Council
Report date
25/10/2022
Subject
Other
Outcome
Early resolution
Case ref number
202203430
Report type
Early resolution
Relevant body
Cardiff Council
Nosocomial Covid : Betsi Cadwaladr University Health Board
Report date
26/10/2022
Subject
Nosocomial Covid
Outcome
Early resolution
Case ref number
202203313
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
19/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203307
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Environment and Environmental Health : Conwy County Borough Council
Report date
12/10/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202203232
Report type
Early resolution
Relevant body
Conwy County Borough Council
Clinical treatment outside hospital; GP : A GP Practice in the area of Aneurin Bevan University Health Board
Report date
13/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202203217
Report type
Early resolution
Relevant body
A GP Practice in the area of Aneurin Bevan University Health Board
Housing : Newport City Council
Report date
20/10/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202203174
Report type
Early resolution
Relevant body
Newport City Council
Health : Hywel Dda University Health Board
Report date
13/10/2022
Subject
Health
Outcome
S.28
Case ref number
202204150
Report type
S.28
Relevant body
Hywel Dda University Health Board
Applications. allocations. transfer and exchanges : Cardiff Council
Report date
25/10/2022
Subject
Applications. allocations. transfer and exchanges
Outcome
Early resolution
Case ref number
202204470
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
27/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202204405
Report type
Early resolution
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Childrens Social Services : Neath Port Talbot Council
Report date
31/10/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202204397
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
25/10/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202204364
Report type
Early resolution
Relevant body
Hafod Housing Association
Environment and Environmental Health : Neath Port Talbot Council
Report date
19/10/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202204333
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Flooding/Flood Damage : Newport City Homes
Report date
27/10/2022
Subject
Flooding/Flood Damage
Outcome
Early resolution
Case ref number
202204317
Report type
Early resolution
Relevant body
Newport City Homes
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204219
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cardiff and Vale University Health Board
Report date
17/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204142
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Council Tax : Swansea Council
Report date
05/10/2022
Subject
Council Tax
Outcome
Early resolution
Case ref number
202204059
Report type
Early resolution
Relevant body
Swansea Council
Roads and Transport : Wrexham County Borough Council
Report date
14/10/2022
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202204056
Report type
Early resolution
Relevant body
Wrexham County Borough Council
Finance and Taxation : Isle of Anglesey County Council
Report date
13/10/2022
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202204044
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Roads and Transport : Cardiff Council
Report date
10/10/2022
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202204034
Report type
Early resolution
Relevant body
Cardiff Council
Environment and Environmental Health : Cardiff Council
Report date
20/10/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202204031
Report type
Early resolution
Relevant body
Cardiff Council
Duty to uphold the law : Llandovery Town Council
Report date
27/10/2022
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202100012
Report type
CODE - Referred to Standards Committee
Relevant body
Llandovery Town Council
Other : Cardiff Council
Report date
23/09/2022
Subject
Other
Outcome
Early resolution
Case ref number
202201042
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
20/09/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202106222
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
30/09/2022
Subject
Ambulance Services
Outcome
Voluntary settlement
Case ref number
202103938
Report type
Voluntary settlement
Relevant body
Welsh Ambulance Services NHS Trust
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Cardiff Council
Report date
23/09/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Upheld in whole or in part
Case ref number
202103295
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
21/09/2022
Subject
Clinical treatment in hospital
Outcome
Public Interest Report
Case ref number
202102604
Report type
Public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
27/09/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101855
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
23/09/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202101760
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/09/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202101078
Report type
Voluntary settlement
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
21/09/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004147
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
13/09/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003189
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Non-medical services : Velindre University NHS Trust
Report date
20/09/2022
Subject
Non-medical services
Outcome
Early resolution
Case ref number
202203129
Report type
Early resolution
Relevant body
Velindre University NHS Trust
Neighbour disputes and anti-social behaviour : Hafod Housing Association
Report date
05/09/2022
Subject
Neighbour disputes and anti-social behaviour
Outcome
Early resolution
Case ref number
202203096
Report type
Early resolution
Relevant body
Hafod Housing Association
Adult Mental Health : Swansea Bay University Health Board
Report date
23/09/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202203027
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Other miscellaneous : Welsh Government - Northgate
Report date
14/09/2022
Subject
Other miscellaneous
Outcome
Early resolution
Case ref number
202202994
Report type
Early resolution
Relevant body
Welsh Government - Northgate
Health : Betsi Cadwaladr University Health Board
Report date
12/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202975
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Hywel Dda University Health Board
Report date
12/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202962
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
13/09/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202911
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Adult Mental Health : Betsi Cadwaladr University Health Board
Report date
29/09/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202202883
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cwm Taf Morgannwg University Health Board
Report date
16/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202874
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Planning and Building Control : Bridgend County Borough Council
Report date
27/09/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202202558
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
30/09/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202451
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Housing : Cardiff Council
Report date
21/09/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202202245
Report type
Early resolution
Relevant body
Cardiff Council
Services for older people : Caerphilly County Borough Council
Report date
22/09/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202201974
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Other : Betsi Cadwaladr University Health Board
Report date
28/09/2022
Subject
Other
Outcome
Early resolution
Case ref number
202201684
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Cardiff and Vale University Health Board
Report date
28/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201551
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
30/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202204144
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : A Pharmacy in the area of Betsi Cadwaladr University Health Board
Report date
28/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203838
Report type
Early resolution
Relevant body
A Pharmacy in the area of Betsi Cadwaladr University Health Board
Health : A Medical Centre in the area of Cardiff & Vale University Health Board
Report date
27/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203692
Report type
Early resolution
Relevant body
A Medical Centre in the area of Cardiff & Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Bron Afon Community Housing Ltd
Report date
30/09/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202203649
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Housing : Cardiff Council - Rent Smart Wales
Report date
26/09/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202203647
Report type
Early resolution
Relevant body
Cardiff Council - Rent Smart Wales
Roads and Transport : Neath Port Talbot Council
Report date
26/09/2022
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202203491
Report type
Early resolution
Relevant body
Neath Port Talbot Council
Childrens Social Services : Cardiff Council
Report date
28/09/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202203480
Report type
Early resolution
Relevant body
Cardiff Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cadwyn Housing Association Ltd
Report date
29/09/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202203327
Report type
Early resolution
Relevant body
Cadwyn Housing Association Ltd
Other : Betsi Cadwaladr University Health Board
Report date
26/09/2022
Subject
Other
Outcome
Early resolution
Case ref number
202203184
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Aneurin Bevan University Health Board
Report date
14/09/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202203142
Report type
Early resolution
Relevant body
A Dental Practice in the area of Aneurin Bevan University Health Board
Planning and Building Control : Vale of Glamorgan Council
Report date
11/08/2022
Subject
Complaints Handling
Outcome
Early Resolution
Case ref number
202202147
Report type
Early Resolution
Relevant body
Vale of Glamorgan Council
Disclosure & registration of interest : Tiers Cross Community Council
Report date
28/06/2022
Subject
CODE : Disclosure & registration of interest
Outcome
CODE
Case ref number
202005972
Report type
CODE - No Action Necessary
Relevant body
Tiers Cross Community Council
Promotion of equality & respect : Llanvaches Community Council
Report date
01/07/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202005979
Report type
CODE - No evidence of breach
Relevant body
Llanvaches Community Council
Accountability & openness : Llanigon Community Council
Report date
01/07/2022
Subject
CODE : Accountability & openness
Outcome
CODE
Case ref number
202100842
Report type
CODE - No Action Necessary
Relevant body
Llanigon Community Council
Promotion of equality & respect : Sully and Lavernock Community Council
Report date
04/07/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202104219
Report type
CODE - No Action Necessary
Relevant body
Sully and Lavernock Community Council
Duty to uphold the law : Merthyr Tydfil County Borough Council
Report date
12/07/2022
Subject
CODE : Duty to uphold the law
Outcome
CODE
Case ref number
202200667
Report type
CODE - Discontinued
Relevant body
Merthyr Tydfil County Borough Council
Integrity : Bridgend Town Council
Report date
19/07/2022
Subject
CODE : Integrity
Outcome
CODE
Case ref number
202102372
Report type
CODE - No Action Necessary
Relevant body
Bridgend Town Council
Promotion of equality & respect : Ceredigion County Council
Report date
03/08/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202106365
Report type
Code - No Action Necessary
Relevant body
Ceredigion County Council
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
10/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201372
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
16/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201483
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
10/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202201561
Report type
Early resolution
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
11/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201676
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Health : Hywel Dda University Health Board
Report date
17/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201750
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Education : Admissions Appeal Panel - Bassaleg School
Report date
10/08/2022
Subject
Education
Outcome
Early resolution
Case ref number
202201785
Report type
Early resolution
Relevant body
Admissions Appeal Panel - Bassaleg School
Other : Gwynedd Council
Report date
30/08/2022
Subject
Other
Outcome
Early resolution
Case ref number
202201807
Report type
Early resolution
Relevant body
Gwynedd Council
Health : Betsi Cadwaladr University Health Board
Report date
26/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201986
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
30/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202016
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Pembrokeshire County Council
Report date
31/08/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202202088
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Various Other : A Nursing Home in the area of Swansea Bay University Health Board
Report date
12/08/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202202151
Report type
Early resolution
Relevant body
A Nursing Home in the area of Swansea Bay University Health Board
Childrens Social Services : Swansea Council
Report date
16/08/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202202192
Report type
Early resolution
Relevant body
Swansea Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newport City Council
Report date
17/08/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202202297
Report type
Early resolution
Relevant body
Newport City Council
Clinical treatment outside hospital; Dentist : Powys Teaching Health Board
Report date
04/08/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202202324
Report type
Early resolution
Relevant body
Powys Teaching Health Board
Continuing care : Hywel Dda University Health Board
Report date
31/08/2022
Subject
Continuing care
Outcome
Early resolution
Case ref number
202202356
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Finance and Taxation : Gwynedd Council
Report date
05/08/2022
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202202387
Report type
Early resolution
Relevant body
Gwynedd Council
Health : Swansea Bay University Health Board
Report date
11/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202406
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Adult Mental Health : Betsi Cadwaladr University Health Board
Report date
26/08/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202202446
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : Betsi Cadwaladr University Health Board
Report date
17/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202532
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Childrens Social Services : Vale of Glamorgan Council
Report date
05/08/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202202556
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Housing : Bron Afon Community Housing Ltd
Report date
12/08/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202202595
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cardiff & Vale University Health Board
Report date
15/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202701
Report type
Early resolution
Relevant body
A Medical Practice in the area of Cardiff & Vale University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cardiff & Vale University Health Board
Report date
15/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202701
Report type
Early resolution
Relevant body
A Medical Practice in the area of Cardiff & Vale University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
22/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202725
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Health : Betsi Cadwaladr University Health Board
Report date
22/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202783
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date
15/08/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202202820
Report type
Early resolution
Relevant body
Powys County Council
Health : Hywel Dda University Health Board
Report date
16/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202834
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Other : Rhondda Cynon Taf County Borough Council
Report date
26/08/2022
Subject
Other
Outcome
Early resolution
Case ref number
202202881
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Health : Hywel Dda University Health Board
Report date
22/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202909
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Community Facilities. Recreation and Leisure : Cardiff Council
Report date
25/08/2022
Subject
Community Facilities. Recreation and Leisure
Outcome
Early resolution
Case ref number
202203049
Report type
Early resolution
Relevant body
Cardiff Council
Health : Aneurin Bevan University Health Board
Report date
16/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203084
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Aneurin Bevan University Health Board
Report date
19/08/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201326
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Planning and Building Control : Ceredigion County Council
Report date
15/08/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201302
Report type
Early resolution
Relevant body
Ceredigion County Council
Housing : Cardiff Council
Report date
22/08/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202201280
Report type
Early resolution
Relevant body
Cardiff Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
18/08/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200924
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Swansea Bay University Health Board
Report date
31/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202200229
Report type
Early resolution
Relevant body
A Medical Practice in the area of Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
03/08/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202107577
Report type
Voluntary settlement
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
25/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202103875
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
30/08/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Upheld in whole or in part
Case ref number
202103441
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
10/08/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202103020
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital : A Dental Practice in the area of Betsi Cadwaladr University Health Board
Report date
11/08/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202102655
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Dental Practice in the area of Betsi Cadwaladr University Health Board
Tenancy rights and conditions/abandonment and evictions : Conwy County Borough Council
Report date
10/08/2022
Subject
Tenancy rights and conditions/abandonment and evictions
Outcome
Upheld in whole or in part
Case ref number
202101536
Report type
Non-public interest report issued: complaint upheld
Relevant body
Conwy County Borough Council
Clinical treatment outside hospital : Betsi Cadwaladr University Health Board
Report date
23/08/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202101416
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Special Educational Needs (SEN) : Cardiff Council
Report date
17/08/2022
Subject
Special Educational Needs (SEN)
Outcome
Upheld in whole or in part
Case ref number
202100464
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff Council
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
15/08/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202100069
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Child and Adolecent Mental Health : Aneurin Bevan University Health Board
Report date
01/08/2022
Subject
Child and Adolecent Mental Health
Outcome
Upheld in whole or in part
Case ref number
202006042
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Health : A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Report date
01/07/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202102580
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
27/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102573
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Adult Mental Health : Aneurin Bevan University Health Board
Report date
25/07/2022
Subject
Adult Mental Health
Outcome
Not Upheld
Case ref number
202102463
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
07/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202101577
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
11/07/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202100592
Report type
Voluntary settlement
Relevant body
Swansea Bay University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Wrexham County Borough Council
Report date
08/07/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Public Interest Report
Case ref number
202100024
Report type
Public interest report issued: complaint upheld
Relevant body
Wrexham County Borough Council
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
05/07/2022
Subject
Clinical treatment in hospital
Outcome
Public Interest Report
Case ref number
202006310
Report type
Public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
01/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005974
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital : A Medical Practice in the area of Hywel Dda University Health Board
Report date
06/07/2022
Subject
Clinical treatment outside hospital
Outcome
Upheld in whole or in part
Case ref number
202005677
Report type
Non-public interest report issued: complaint upheld
Relevant body
A Medical Practice in the area of Hywel Dda University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
06/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005676
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202004334
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Hywel Dda University Health Board
Report date
06/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003517
Report type
Non-public interest report issued: complaint upheld
Relevant body
Hywel Dda University Health Board
Health : Hywel Dda University Health Board
Report date
05/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201409
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Health : Aneurin Bevan University Health Board
Report date
06/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201322
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Health : Swansea Bay University Health Board
Report date
27/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201269
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Hywel Dda University Health Board
Report date
05/07/2022
Subject
Clinical treatment outside hospital; Dentist
Outcome
Early resolution
Case ref number
202201244
Report type
Early resolution
Relevant body
A Dental Practice in the area of Hywel Dda University Health Board
Services for older people : Torfaen County Borough Council
Report date
06/07/2022
Subject
Services for older people
Outcome
Early resolution
Case ref number
202201189
Report type
Early resolution
Relevant body
Torfaen County Borough Council
Medication > Prescription dispensing : Cardiff and Vale University Health Board
Report date
08/07/2022
Subject
Medication > Prescription dispensing
Outcome
Early resolution
Case ref number
202201099
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Planning and Building Control : Ceredigion County Council
Report date
29/07/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201085
Report type
Early resolution
Relevant body
Ceredigion County Council
Refuse collection. recycling and waste disposal : Pembrokeshire County Council
Report date
12/07/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202201010
Report type
Early resolution
Relevant body
Pembrokeshire County Council
Health : Betsi Cadwaladr University Health Board
Report date
05/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200979
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
22/07/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202200953
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date
06/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202200632
Report type
Early resolution
Relevant body
A Medical Practice in the area of Aneurin Bevan University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Hywel Dda University Health Board
Report date
01/07/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Early resolution
Case ref number
202108690
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment in hospital : Powys Teaching Health Board
Report date
01/07/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202108582
Report type
Voluntary settlement
Relevant body
Powys Teaching Health Board
Child and Adolecent Mental Health : Cwm Taf Morgannwg University Health Board
Report date
26/07/2022
Subject
Child and Adolecent Mental Health
Outcome
Early resolution
Case ref number
202108330
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Services for vulnerable adults (eg with learning difficulties. or with mental health issues) : Ceredigion County Council
Report date
21/07/2022
Subject
Services for vulnerable adults (eg with learning difficulties. or with mental health issues)
Outcome
Voluntary settlement
Case ref number
202107463
Report type
Voluntary settlement
Relevant body
Ceredigion County Council
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
11/07/2022
Subject
Ambulance Services
Outcome
Upheld in whole or in part
Case ref number
202105080
Report type
Non-public interest report issued: complaint upheld
Relevant body
Welsh Ambulance Services NHS Trust
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
05/07/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202102797
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment outside hospital; GP : Llandaff North Medical Centre
Report date
25/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202071
Report type
Early resolution
Relevant body
Llandaff North Medical Centre
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
20/07/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202017
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Adult Social Services : Ceredigion County Council
Report date
29/07/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202202005
Report type
Early resolution
Relevant body
Ceredigion County Council
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council
Report date
25/07/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201952
Report type
Early resolution
Relevant body
Cardiff Council
Housing : Cardiff Council
Report date
08/07/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202201951
Report type
Early resolution
Relevant body
Cardiff Council
Housing : Wales & West Housing Association
Report date
08/07/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202201921
Report type
Early resolution
Relevant body
Wales & West Housing Association
Health : Aneurin Bevan University Health Board
Report date
26/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201784
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Clinical treatment outside hospital; GP : A Medical Centre in the area of Cardiff & Vale University Health Board
Report date
20/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202201703
Report type
Early resolution
Relevant body
A Medical Centre in the area of Cardiff & Vale University Health Board
Adult Social Services : Cardiff and Vale University Health Board
Report date
25/07/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202201680
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Health : Hywel Dda University Health Board
Report date
11/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201661
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Adult Social Services : Vale of Glamorgan Council
Report date
19/07/2022
Subject
Adult Social Services
Outcome
Early resolution
Case ref number
202201653
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Childrens Social Services : Cardiff Council
Report date
06/07/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202201605
Report type
Early resolution
Relevant body
Cardiff Council
Adult Mental Health : Cardiff and Vale University Health Board
Report date
25/07/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202201578
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council
Report date
19/07/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201563
Report type
Early resolution
Relevant body
Powys County Council
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date
13/07/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Early resolution
Case ref number
202201556
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association
Report date
20/07/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202201454
Report type
Early resolution
Relevant body
Hafod Housing Association
Various Other : Bridgend County Borough Council
Report date
27/07/2022
Subject
Various Other
Outcome
Early resolution
Case ref number
202202565
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Housing : Hafod Housing Association
Report date
25/07/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202202455
Report type
Early resolution
Relevant body
Hafod Housing Association
Health : Hywel Dda University Health Board
Report date
29/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202410
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board
Report date
22/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202202134
Report type
Early resolution
Relevant body
A GP Practice in the area of Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
27/07/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202202124
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Promotion of equality & respect : Tywyn Town Council
Report date
07/06/2022
Subject
CODE : Promotion of equality & respect
Outcome
CODE
Case ref number
202005528
Report type
CODE - Discontinued
Relevant body
Tywyn Town Council
Health : A Medical Centre in the area of Aneurin Bevan University Health Board
Report date
22/06/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202005705
Report type
Non-public interest report issued: complaint upheld
Relevant body
A GP in the area of Aneurin Bevan University Health Board
Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
07/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005668
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
21/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005555
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
21/06/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202005554
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment in hospital : Velindre University NHS Trust
Report date
21/06/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202005550
Report type
Voluntary settlement
Relevant body
Velindre University NHS Trust
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
07/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202005178
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cardiff and Vale University Health Board
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
28/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
202003081
Report type
Non-public interest report issued: complaint upheld
Relevant body
Swansea Bay University Health Board
Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/06/2022
Subject
Clinical treatment in hospital
Outcome
Upheld in whole or in part
Case ref number
201906508
Report type
Non-public interest report issued: complaint upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Housing : Merthyr Valleys Homes
Report date
20/06/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202200257
Report type
Early resolution
Relevant body
Merthyr Valleys Homes
Health : Hywel Dda University Health Board
Report date
07/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202200211
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Admissions/discharge and transfer procedures : Cardiff and Vale University Health Board
Report date
10/06/2022
Subject
Admissions/discharge and transfer procedures
Outcome
Early resolution
Case ref number
202200198
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Complaints Handling : Hywel Dda University Health Board
Report date
10/06/2022
Subject
Complaints Handling
Outcome
Early resolution
Case ref number
202200124
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Care Homes : Conwy County Borough Council
Report date
20/06/2022
Subject
Care Homes
Outcome
Early resolution
Case ref number
202108535
Report type
Early resolution
Relevant body
Conwy County Borough Council
Health : Swansea Bay University Health Board
Report date
09/06/2022
Subject
Health
Outcome
Early resolution
Case ref number
202108453
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Other miscellaneous : Caerphilly County Borough Council
Report date
23/06/2022
Subject
Other miscellaneous
Outcome
Early resolution
Case ref number
202108139
Report type
Early resolution
Relevant body
Caerphilly County Borough Council
Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
23/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202107999
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Other : Gwynedd Council
Report date
30/06/2022
Subject
Other
Outcome
Early resolution
Case ref number
202107777
Report type
Early resolution
Relevant body
Gwynedd Council
Unauthorised development - calls for enforcement action etc : Flintshire County Council
Report date
10/06/2022
Subject
Unauthorised development - calls for enforcement action etc
Outcome
Voluntary settlement
Case ref number
202106610
Report type
Voluntary settlement
Relevant body
Flintshire County Council
Health : Aneurin Bevan University Health Board
Report date
24/06/2022
Subject
Health
Outcome
Not Upheld
Case ref number
202102347
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
07/06/2022
Subject
Clinical treatment in hospital
Outcome
Not Upheld
Case ref number
202102167
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Aneurin Bevan University Health Board
Health : Velindre University NHS Trust
Report date
22/06/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202101792
Report type
Non-public interest report issued: complaint upheld
Relevant body
Velindre University NHS Trust
Health : Aneurin Bevan University Health Board
Report date
22/06/2022
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202101791
Report type
Non-public interest report issued: complaint upheld
Relevant body
Aneurin Bevan University Health Board
Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
13/06/2022
Subject
Clinical treatment in hospital
Outcome
Voluntary settlement
Case ref number
202101751
Report type
Voluntary settlement
Relevant body
Aneurin Bevan University Health Board
Appointments/admissions/discharge and transfer procedures : Cwm Taf Morgannwg University Health Board
Report date
14/06/2022
Subject
Appointments/admissions/discharge and transfer procedures
Outcome
Not Upheld
Case ref number
202100994
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Cwm Taf Morgannwg University Health Board
Clinical treatment outside hospital; Other : Betsi Cadwaladr University Health Board
Report date
10/06/2022
Subject
Clinical treatment outside hospital; Other
Outcome
Upheld in whole or in part
Case ref number
202100211
Report type
Non-public interest report issued: complaint upheld
Relevant body
Betsi Cadwaladr University Health Board
Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
24/06/2022
Subject
Ambulance Services
Outcome
Not Upheld
Case ref number
202006169
Report type
Non-public interest report issued: complaint not upheld
Relevant body
Welsh Ambulance Services NHS Trust
Planning and Building Control : Bridgend County Borough Council
Report date
29/06/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201977
Report type
Early resolution
Relevant body
Bridgend County Borough Council
Clinical treatment in hospital : Swansea Bay University Health Board
Report date
23/06/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202201687
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Planning and Building Control : Ceredigion County Council
Report date
30/06/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201596
Report type
Early resolution
Relevant body
Ceredigion County Council
Other Benefits : Caerphilly County Borough Council
Report date
14/06/2022
Subject
Other Benefits
Outcome
Early resolution
Case ref number
202201497
Report type
Early resolution
Relevant body
Caerphilly County Borough Council