Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board

Mrs X complained about the care and treatment she received from a GP Practice in the area of Betsi Cadwaladr University Health Board. Specifically, Mrs X complained that, between 19 January and 2 March 2022, the GP Practice failed to undertake appropriate investigations or make appropriate referrals in response to her presenting symptoms and patient history. Mrs X complained that this resulted in a delay in diagnosing her need for gynaecological surgery.

The Ombudsman found that Mrs X’s symptoms were an unusual complication of a gynaecological condition. She concluded that the care and treatment provided to Mrs X was clinically appropriate, with suitable examinations and blood tests undertaken, and a referral made once her symptoms indicated that one was warranted.

Mrs X’s complaint about the GP Practice was therefore not upheld.