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Home › Thematic Reports

We have issued the following thematic reports:

Groundhog Day 2: An Opportunity for Cultural Change in Complaint Handling?

Ending Groundhog Day – Lessons in Poor Complaint Handling

Out of Hours-Time to Care

Home Safe and Sound: Effective Hospital Discharge

Justice Mislaid – Lost Records and Lost Opportunities

Justice Mislaid – Lost Records (Easy Read)

At Your Service: A Good Practice Guide

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