Rudeness/inconsiderate behaviour/staff attitude : Clwyd Alyn Housing Association
Report date
04/04/2023
Subject
Rudeness/inconsiderate behaviour/staff attitude
Outcome
Early resolution
Case ref number
202208025
Report type
Early resolution
Relevant body
Clwyd Alyn Housing Association
Miss S complained that despite raising concerns about a housing officer of Clwyd Alyn Housing Association, the Association allowed the housing officer to contact Miss S thereafter.
The Ombudsman decided that the Association failed to escalate Miss S’ concerns under its statutory complaints procedure and failed to acknowledge the nature of the concern. She said this caused frustration to Miss S.
As an alternative to an investigation, the Ombudsman sought and gained the Associations agreement to provide Miss S with an apology for its failings and issue a formal response within 30 working days.