Roads and Transport : Monmouthshire County Council
Report date
22/12/2022
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202205541
Report type
Early resolution
Relevant body
Monmouthshire County Council
Mr D complained that Monmouthshire County Council had failed to provide a complaint response to his correspondence about the maintenance of a public lane.
The Ombudsman decided that the Council had wrongly determined that the complaint should not receive a response at Stage 2 of its complaints procedure. She said that this caused frustration for Mr D. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr D and provide a full and final Stage 2 complaint response to Mr D within 6 weeks.