Roads and Transport : Ceredigion County Council

Ms L complained that Ceredigion County Council failed to respond to her complaint of July 2022, and further failed to respond to her most recent communication of February 2023.

The Ombudsman decided that although the Council had responded to Ms L within its statutory complaint’s procedure timeframe, it appeared that Ms L had not received this. She also decided that there had been a significant delay in the Councils response to Ms L’s recent communication and said this caused frustration to Ms L.

As an alternative to an investigation, the Ombudsman sought and gained the Councils agreement to provide Ms L with an apology for the delay in responding to her recent communication, provide her with a copy of the Councils Stage 1 response, and provide further details on its complaint’s procedure within 30 working days.