Roads and Transport: Cardiff Council
Report date
20/12/2023
Subject
Roads and Transport
Outcome
Early resolution
Case ref number
202307073
Report type
Early resolution
Relevant body
Cardiff Council
Mr F complained that Cardiff Council failed to provide a response to his complaint or respond to his emails.
The Ombudsman found that the Council failed to log Mr F’s concerns as a complaint. She said that this caused frustration and uncertainty to Mr F. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mr F with an apology and explanation for the failure, offer to pay £50 redress to Mr F for his time and trouble in making his complaint to the Ombudsman and issue a complaint response within 4 weeks.