Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Tai Tarian

Ms A complained that Tai Tarian had failed to resolve the problem she was experiencing with water entering her property and had failed to respond formally to her complaint.

The Ombudsman decided that despite some attempts to rectify the water issue, there had been a delay by the Association to respond formally to the complaint and this had caused inconvenience and frustration for Ms A. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman was informed that the Association was due to undertake a house survey and therefore she sought and gained the Association’s agreement to provide Ms A with a complaint response which includes an explanation of what work has taken place and a schedule of future works to be undertaken, within 4 weeks of the completion of the survey.