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Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council

Report date

25/11/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202204313

Report type

Early resolution

Relevant body

Swansea Council

Mrs F complained that Swansea Council had failed to complete scheduled works on her property. Mrs F further complained that despite contacting the Council for updates, her emails were ignored, and no updates were provided.

The Ombudsman decided that the Council had failed to complete the scheduled works in a timely manner and further failed to provide updates to Mrs F. She said that this caused delays and frustration to Mrs F, however decided to settle this complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to provide a written apology to Mrs F for the delays she encountered and complete the scheduled works within 30 working days of the Ombudsman’s decision letter. The Ombudsman accepted this as a resolution to Mrs F’s complaint.

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