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Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Powys County Council

Report date

15/08/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202202820

Report type

Early resolution

Relevant body

Powys County Council

Ms X complained that she had been left with outstandingrepairs to her property despite the Council promising to act. Ms X further complained that there were brokenAsbestos boards within the property and that these had not yet been removed.

The Ombudsman was concerned that Ms X had outstandingrepairs on her property and therefore contacted the Council. The Council confirmed that all repairs to MsX’s property had been actioned and reviewed, however, there was 1 repairoutstanding for the broken Asbestos boards. Furthermore, as an alternative to aninvestigation, the Council agreed that the removal of the Asbestos boards wouldbe completed by 9 September 2022. TheOmbudsman accepted this as a resolution to Ms X’s complaint.

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