Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Newport City Homes
Report date
21/06/2023
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202301077
Report type
Early resolution
Relevant body
Newport City Homes
Mrs H complained that she has not received a satisfactory outcome from Newport City Homes following a complaint raised to it in February2023.
The Ombudsman found that the Association informed Mrs H of its outcome over the telephone but failed to issue a written response in line with its complaint process. This caused additional frustration to Mrs H.
The Ombudsman decided to settle the complaint without an investigation and sought the Association’s agreement to issue a written response detailing its complaint outcome within two weeks.