Refuse collection. recycling and waste disposal: Cyngor Gwynedd
Report date
24/10/2023
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202305188
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Mr Q complained that Cyngor Gwynedd had failed to collect his refuse and recycling on numerous occasions.
The Ombudsman found that the Council had not completed its complaint process. She felt this caused additional frustration to Mr Q.
The Ombudsman decided to settle the complaint without an investigation. She sought and gained the Council’s agreement to escalate the complaint and issue a Stage 2 response within two weeks.