Refuse collection. recycling and waste disposal: Cardiff Council
Report date
14/12/2023
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202305997
Report type
Datrys yn gynnar
Relevant body
Cardiff Council
Mr A complained that Cardiff Council regularly failed to collect his waste, despite repeated contact from him. He further complained about the responses provided by the Council.
The Ombudsman found that, whilst the Council had spoken to Mr A by telephone and sent him correspondence by email, it had not provided a full written response to his concerns. The Ombudsman said this caused frustration for Mr A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide a full written complaint response to Mr A within 4 weeks.