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Planning and Building Control : Ceredigion County Council

Report date

30/06/2022

Subject

Planning and Building Control

Outcome

Early resolution

Case ref number

202201596

Report type

Early resolution

Relevant body

Ceredigion County Council

Mrs X complained about the way the Council had handled her complaint about a retrospective planning application. Mrs X said that she had not received any updates or a complaint response from the Council.

The Council acknowledged that it had not provided Mrs X with updates on the progression of her complaint. The Council agreed to complete the following in settlement of Mrs X’s complaint by 29 July 2022, as an alternative to the Ombudsman investigating it:

a) Provide Mrs X with an apology for failing to provide regular and meaningful updates

b) Provide an explanation for this oversight

c) Provide a Stage 2 complaint response.

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