Outdoor estate management (inc hedges etc) : Hafod Housing Association

Ms S complained that Hafod Housing Association failed to address her concerns and failed to resolve the issue of faecal matters in and around her property.

The Ombudsman concluded that the Association failed to communicate with Ms S and failed to provide her with any updates. She said this caused frustration to Ms S.

As an alternative to an investigation, the Ombudsman sought and gained the Associations agreement to provide Ms S with an apology for the communication errors, an explanation for the delays encountered, and an update surrounding timeframes for works to begin. The Association agreed that it would action the above within 30 working days.