Other: Rhondda Cynon Taf County Borough Council
Report date
18/10/2023
Subject
Other
Outcome
Early resolution
Case ref number
202304840
Report type
Early resolution
Relevant body
Rhondda Cynon Taf County Borough Council
Mrs F complained that Rhondda Cynon Taf County Borough Council failed to escalate her complaint to stage two of the social services complaints procedure.
The Ombudsman found that there had been a delay by the Council to progress Mrs F’s complaint. She said this caused inconvenience and frustration for Mrs F. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mrs F, pay her redress of £50 for the delay and to appoint an independent investigator within one month.