Other miscellaneous : Welsh Government - Northgate
Report date
14/09/2022
Subject
Other miscellaneous
Outcome
Early resolution
Case ref number
202202994
Report type
Early resolution
Relevant body
Welsh Government - Northgate
Mr X complained about the way his application for Discretionary Assistant Funding (“DAF”) was handled.
DAF had initially advised Mr X that his application was granted but after discovering an administrative error, it found that he was not eligible for funding and the application was consequently rejected.
The Ombudsman found that DAF had failed to explain the change of decision. It therefore agreed to write to Mr X, by 21 September 2022, to explain the administration error and offer its apologies.