Other : Gwynedd Council
Report date
30/06/2022
Subject
Other
Outcome
Early resolution
Case ref number
202107777
Report type
Early resolution
Relevant body
Gwynedd Council
Mrs A complained about her son’s education, including the unlawful deprivation of education and a failure to comply with relevant legislation and guidance.
The assessment found that the Council had not properly investigated and responded to Mrs A’s concerns.
To resolve this, the Council agreed to arrange an investigation of Mrs A’s complaint and seek to address all of her concerns in accordance with its complaints policy, including the use of an independent investigator, where appropriate. The Council agreed to complete the investigation and issue a response within 3 months.