NHS Independent Provider: An NHS Independent Provider Dental Practice
Report date
17/10/2023
Subject
NHS Independent Provider
Outcome
Early resolution
Case ref number
202304109
Report type
Early resolution
Relevant body
An NHS Independent Provider Dental Practice
Ms C complained that the dental practice failed to respond to communication, in particular a complaint she raised in May 2023.
The Ombudsman found that the dental practice overlooked Ms C’s initial complaint which was received via email. She said that this caused distress and frustration to Ms C.
The Ombudsman decided to settle the complaint without an investigation. She sought and gained the dental practice’s agreement to log the complaint formally, issue an acknowledgement with its apology and to provide its complaint response by the end of the month.