Housing : Newport City Council
Report date
20/10/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202203174
Report type
Early resolution
Relevant body
Newport City Council
Mr X complained about how he had been treated by, and the information he received from, the Council, which related to property bids. The Council had failed to recognise that his complaint directly related to the services it provided when it had been of the view that it fell outside of the corporate complaints process, as it related to shortlisting.
To resolve this complaint, the Ombudsman sought and obtained the Council’s agreement to consider this matter formally under its corporate complaints process and respond to Mr X’s concerns, within one month.