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Housing : Hafod Housing Association

Report date

03/01/2023

Subject

Housing

Outcome

Upheld in whole or in part

Case ref number

202206315

Report type

Early resolution

Relevant body

Hafod Housing Association

Mr B complained that Hafod Housing Association had informed the Ombudsman that he had not made a complaint to it, but it had provided him with a complaint response.

The Ombudsman found that the Association had provided inaccurate information to her office, and it had prematurely referred Mr B to complain to her office before he had received a full and final complaint response. She said that this caused frustration for Mr B and had inconvenienced him. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Association’s agreement to apologise to Mr B, provide a full and final complaint response to him, and make a £50 redress payment within 6 weeks.

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