Housing : Cardiff Council - Rent Smart Wales
Report date
26/09/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202203647
Report type
Early resolution
Relevant body
Cardiff Council - Rent Smart Wales
Mr X complained that he has been unable to reset the password for his online account with RSW. He further complained that it did not respond to his request for contact.
The Ombudsman contacted RSW, and it agreed to telephone Mr X by 30 September to rectify the password reset. It also agreed to issue a formal complaint response to Mr X by 21 October 2022.