Housing : Cardiff Council
Report date
22/08/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202201280
Report type
Early resolution
Relevant body
Cardiff Council
Ms X complained that the Council had failed to repair her ceiling despite undertaking numerous inspections.
The Ombudsman found that the Council has failed to provide a complaint response which specifically addressed Ms X’s concerns about the condition of her ceiling. The Council agreed to complete the following in settlement of the complaint by 19 September 2022, as an alternative to the Ombudsman investigating it:
a) Write to Ms X with an apology for the failure to address her specific concerns regarding the condition of her ceiling
b) Provide an explanation for this oversight
c) Issue its complaint response.