Housing : Cardiff Council
Report date
08/07/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202201951
Report type
Early resolution
Relevant body
Cardiff Council
Ms X complained that she had not received a response from the Council following her complaint about her neighbour’s anti-social behaviour.
The Ombudsman found that the Council had failed to provide a complaint response. The Council agreed to complete the following in settlement of Ms X’s complaint by 15 July 2022, as an alternative to the Ombudsman investigating it:
a) Provide Ms X with an apology for the failure to provide regular and meaningful updates
b) Provide an explanation for the delay in providing a complaint response
c) Provide a complaint response.