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Housing : Cardiff Council

Report date

01/09/2023

Subject

Housing

Outcome

Early resolution

Case ref number

202301907

Report type

Early resolution

Relevant body

Cardiff Council

Ms A complained that she was unhappy with Cardiff Council’s response to her complaint about flies in her property from exterior bins, issues relating to housing officers, and reasonable adjustments for communication.

The Ombudsman found that the Council had not provided a solution to the flies. Ms A’s relationship with housing officers was no longer positive and it was unclear if reasonable adjustments for communication had been formally agreed.

The Ombudsman sought and gained the Council’s agreement within 10 working days, to write to Ms A to confirm reasonable adjustments, allocation of a new housing officer, and arrangements for installation of fly screens.

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