Housing : Bron Afon Community Housing Ltd
Report date
12/08/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202202595
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Mr X complained about outstanding repair works at his home, and an issue where the Association did not provide him with an agreed redress payment.
The Ombudsman decided that the Association should (by 24 August) provide Mr X with a timeline for completion of the outstanding repair works. It should also issue payment of the previously agreed redress payment.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.