Housing : Betsi Cadwaladr University Health Board
Report date
02/03/2023
Subject
Housing
Outcome
Early resolution
Case ref number
202206840
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Ms X complained that the Health Board had not provided her with a response to the complaint she submitted to it more than 6 months ago.
The Ombudsman decided that there had been a delay in the Health Board’s complaint response, which caused inconvenience and frustration to Ms X and led her to contact the Ombudsman. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response, within three months, and apologise for the delay.