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Health : Swansea Bay University Health Board

Report date

15/03/2023

Subject

Health

Outcome

Early resolution

Case ref number

202207794

Report type

Early resolution

Relevant body

Swansea Bay University Health Board

Mrs L complained that despite raising concerns in December 2022 about her daughter’s treatment and care at Swansea Bay University, the Health Board had failed to provide her with a response.

The Ombudsman concluded that the Health Board had failed to act in accordance with its statutory complaints procedure and failed to keep Mrs L updated with its investigation. She said this caused Mrs L frustration. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to provide Mrs L with an apology and a complaint response within 30 working days.

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