Health : Swansea Bay University Health Board

Mr X complained about the care and treatment provided to his late father during a hospital admission in April 2022. The Health Board had issued a formal written response, but Mr X later obtained a copy of his father’s health records which caused further concerns to be raised.

The Ombudsman decided that it would be beneficial for Mr X to receive a further response from the Health Board. As an alternative to investigating the complaint, the Ombudsman made recommendations which the Health Board agreed to implement.

The Health Board agreed to meet with Mr X to address the further concerns about his father’s care. It agreed to contact Mr X within five working days of the Ombudsman’s decision, to establish a convenient date to convene the meeting.