Health: Hywel Dda University Health Board
Report date
18/12/2023
Subject
Health
Outcome
Early resolution
Case ref number
202307340
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Mrs A complained that Hywel Dda University Health Board failed to respond to the complaint made to it in July 2022.
The Ombudsman found that the Health Board had failed to respond to Mrs A’s complaint. She said this caused frustration to Mrs A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise and explain the reasons for the delay, offer a £350 redress payment to Mrs A and issue its complaint response within 8 weeks.