Health: Hywel Dda University Health Board
Report date
11/12/2023
Subject
Health
Outcome
Early resolution
Case ref number
202306660
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Ms X complained that Hywel Dda University Health Board had failed to respond to her complaint submitted to it in March 2023.
The Ombudsman decided that whilst the Health Board had provided holding letters, there had been a delay in its response. She said this caused frustration and uncertainty to Ms X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its response (within 5 weeks) and apologise for the delay.