Health : Hywel Dda University Health Board
Report date
07/04/2021
Subject
Health
Outcome
Early resolution
Case ref number
202005663
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Miss X complained that Hywel Dda University Health Board (the Health Board) had failed to respond to the complaint she had submitted 13 months earlier.
The Health Board agreed to apologise for the delay, offer financial redress of £250, in recognition of the additional time and trouble to which Miss X had been put in pursuing the complaint, and issue its formal response to her complaint within 20 working days.