Health : Hywel Dda University Health Board
Report date
04/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203493
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Mr X complained that the Health Board had failed to respond to his complaint about the Community Team Learning Disability Service, which he had made to it in February 2022.
The Health Board said there had been difficulties in locating the patient which had caused delays but did acknowledge there had been a lack of communication with Mr X. In settlement of the complaint the Health Board agreed to,
By 31 October 2022
a) Apologise to the complainant for the delay and lack of communication
b) Provide the complainant with a complaint response