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Health : Hywel Dda University Health Board

Report date

16/08/2022

Subject

Health

Outcome

Early resolution

Case ref number

202202834

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

Mrs X complained that despite submitting a formal complaint in January 2021 about concerns relating to 2020, the Health Board had failed to respond to her concerns.

The Ombudsman was concerned that Mrs X was yet to receive a response to her concerns and was also concerned about the length of time Mrs X had been waiting. As an alternative to an investigation, the Ombudsman contacted the Health Board. The Health Board agreed to issue Mrs X with a time and trouble payment of £250, and also provide Mrs X with a written apology and formal response by 12 September 2022. The Ombudsman accepted this as a resolution to Mrs X’s complaint.

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