Health : Hywel Dda University Health Board
Report date
07/04/2021
Subject
Health
Outcome
Early resolution
Case ref number
202005549
Report type
Early resolution
Relevant body
Hywel Dda University Health Board
Complaint handling – no PTR response a year after submission.
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Ms X complained about the Health Board’s failure to provide a response to a complaint submitted to it (about her mother’s care in hospital) a year earlier.
The Ombudsman contacted the Health Board, which agreed to (within 10 working days) issue an apology to Ms X, offer financial redress for the time and trouble in pursuing the complaint and (within 20 working days) issue a comprehensive written response to the complaint.