Health : Betsi Cadwaladr University Health Board
Report date
12/09/2022
Subject
Health
Outcome
Early resolution
Case ref number
202202975
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Miss X complained that she had not received a response from the Health Board following her complaint which she made to it in February 2022 about the failure to provide her with support for her mental health.
The Ombudsman found that the Health Board had failed to issue a complaint response. The Health Board agreed to complete the following in settlement of Miss X’s complaint by 10 October 2022, as an alternative to the Ombudsman investigating it:
a) Write to Miss X with an explanation and apology for the failure to log her concerns under its ‘Putting Things Right’ process
b) Issue its complaint response.