Health: Aneurin Bevan University Health Board
Report date
10/11/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305488
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Mrs V complained that Aneurin Bevan University Health Board failed to provide a response to her complaint about the care and treatment provided to her late father which she made to it in April 2023.
The Ombudsman found that the Health Board had failed to issue a complaint response and had not provided regular and meaningful updates. She said that this caused frustration and uncertainty to Mrs V. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Mrs V with the necessary apologies and explanations for the oversights and to issue a complaint response within 2 weeks.