Select Your Language

Health : Aneurin Bevan University Health Board

Report date

23/08/2023

Subject

Health

Outcome

Early resolution

Case ref number

202303344

Report type

Early resolution

Relevant body

Aneurin Bevan University Health Board

Mr K complained that Aneurin Bevan University Health Board failed to respond to a complaint submitted in July 2022.

The Ombudsman found there to have been a significant delay in the Health Board issuing its complaint response. This caused additional frustration and inconvenience to Mr K.

The Ombudsman decided to settle the complaint without an investigation. She sought and gained the Health Board’s agreement to issue its complaint response no later than 30 September 2023.

Back