Health : Aneurin Bevan University Health Board
Report date
19/10/2022
Subject
Health
Outcome
Early resolution
Case ref number
202203939
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Ms S complained that there had been communication failures regarding her concerns, and that she had had no communication from the Health Board since July 2022. Ms S further complained that despite contacting the Health Board for an update, no response had been issued to date.
The Ombudsman was concerned that Ms S had not yet received a response to her concerns and contacted the Health Board. The Ombudsman sought and obtained the Health Board’s agreement to provide Ms S with an apology and a formal response within 30 working days.