Health : Aneurin Bevan University Health Board
Report date
06/07/2022
Subject
Health
Outcome
Early resolution
Case ref number
202201322
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Ms A complained that the Aneurin Bevan University Health Board had failed to respond to a complaint, submitted to them on 6 July 2021.
The Ombudsman found that the Health Board had failed to respond to Ms A’s complaint in accordance with The NHS (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (“the Regulations”).
The Ombudsman sought and gained the Health Board’s agreement to provide a written apology to Ms A and provide written confirmation that her complaint would be investigated in accordance with the Regulations, within 10 working days.