Health : A GP Surgery in the area of Hywel Dda University Health Board
Report date
27/02/2023
Subject
Health
Outcome
Early resolution
Case ref number
202207467
Report type
Early resolution
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Ms L complained that despite raising concerns in June 2022, she had not received a response or resolution to her complaint.
The Ombudsman concluded that the Surgery failed to comply with its statutory complaint’s procedure, and said this caused frustration to Ms L.
As an alternative to an investigation, the Ombudsman sought and gained the Surgery’s agreement to write to Ms L and provide an apology and response within 30 working days.