Health: A GP Practice in the area of Hywel Dda University Health Board
Report date
03/11/2023
Subject
Health
Outcome
Early resolution
Case ref number
202305415
Report type
Early resolution
Relevant body
A GP Practice in the area of Hywel Dda University Health Board
Ms W complained that the Surgery failed to provide a response to her complaint about a reduction in her medication.
The Ombudsman found that the Surgery had failed to log Ms W’s concerns as a complaint. She said that this caused frustration and uncertainty to Ms W. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Surgery’s agreement to write to Ms W with an apology and explanation for the oversight, review its processes to prevent this happening again and issue a complaint response within 1 week.