Health: A GP Practice in the area of Cardiff & Vale University Health Board

Mrs A complained that Dinas Powys Medical Centre removed her from its Practice following her complaint about the way she was treated.

The Ombudsman found that whilst the Practice had provided a complaint response to Mrs A, it centered around her de-registration and did not fully address Mrs A’s complaint. She said that this caused frustration to Mrs A. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Practice’s agreement to write to Mrs A with an apology for the oversight and to issue a further complaint response which fully addressed her concerns within 4 weeks.