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Health : A Dental Practice in the area of Hywel Dda University Health Board

Report date

17/08/2023

Subject

Health

Outcome

Early resolution

Case ref number

202303004

Report type

Early resolution

Relevant body

A Dental Practice in the area of Hywel Dda University Health Board

Ms P complained that the Practice failed to formally respond to a complaint she raised in February 2023.

The Ombudsman found that the Practice had met with Ms P to discuss her complaint but it failed to issue a response in writing. This caused additional frustration for Ms P.

The Ombudsman decided to settle the complaint without an investigation. She sought and gained the agreement of the Practice to write to Ms P within 2 weeks to apologise and issue its formal complaint response.

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