Handling of planning application (failure to notify those affected) : Carmarthenshire County Council
Report date
10/08/2023
Subject
Handling of planning application (failure to notify those affected)
Outcome
Early resolution
Case ref number
202303005
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Mr M complained that Carmarthenshire County Council failed to respond to a complaint he had submitted in March about a planning application.
The Ombudsman found that the Council had failed to respond to Mr M’s complaint. She said that this caused inconvenience and frustration to Mr M. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr M for failing to respond to his complaint and provide him with a complaint response within 4 weeks.