Finance and Taxation : Gwynedd Council
Report date
05/08/2022
Subject
Finance and Taxation
Outcome
Early resolution
Case ref number
202202387
Report type
Early resolution
Relevant body
Gwynedd Council
Mr X complained that he had not received a response from the Council following his complaint about his housing benefit and support for Council Tax.
The Ombudsman found that the Council had failed to provide a complaint response. The Council agreed to complete the following in settlement of Mr X’s complaint by 1 September 2022, as an alternative to investigating it:
a) Provide Mr X with an apology for the failure to acknowledge and respond to his complaint
b) Provide an explanation for the delay
c) Provide a complaint response.