Environment and Environmental Health : Isle of Anglesey County Council
Report date
13/05/2023
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202208314
Report type
Early resolution
Relevant body
Isle of Anglesey County Council
Mr E complained about the way the Isle of Anglesey County Council handled his complaint.
The Ombudsman decided that the Council had not informed Mr E that he had completed its complaints process and failed to address all elements of his complaint. She said this caused frustration and uncertainty to Mr E. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr E, provide an explanation for the failure, offer to pay £50 redress and issue a Stage 2 complaint response which addresses Mr E’s outstanding concerns by 12 June 2023.